Call Coordinator Fresher Jobs in Andheri East

Hiring for 1 Service Desk Coordinator Job in Andheri East, for Freshers,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Internal Communication,Service Desk Executive,Call Coordinator,Service Desk Coordinator etc.

Position description: Ensuring that customers get world-class services and their needs are understood andmet through financial products that the Bank has to offer.Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per thecontact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by therespective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationshipmanagement. Audit and Service Quality Ensure all laid down system and process are followed as stipulated byAudit and Senior Management Ensure accurate and timely

A well qualified, Fluent in English candidate with good communication skills is mandatory for the Job. The reporting would be done directly to the Managing Director and chairman of the company. Freshers are also welcome for the job

We are looking for a Tele caller to boost our sales by communicating with current and possible customers/clients. To be able to provide the best tele calling experience, you must know how to convince the toughest of the client to purchase our offering.