As an Airline Ground Staff member in Durgapur, you will play a crucial role in ensuring smooth airport operations and delivering excellent customer service to passengers.**Key Responsibilities:**- **Check-in Assistance:** You will help passengers with the check-in process, ensuring they have the necessary documents ready and guiding them through any requirements.- **Baggage Handling:** You will manage the luggage of passengers, making sure it is properly tagged and loaded onto the aircraft, as well as assisting with the retrieval of luggage upon arrival.- **Customer Service:** You will address passenger inquiries and concerns, providing information about flights, boarding times, and gate changes to ensure a pleasant airport experience.- **Boarding Procedures:** You will assist in the boarding process by ensuring passengers board the aircraft in an organized manner, verifying their tickets and helping with any special needs.- **Safety Protocols:** You will adhere to safety guidelines and procedures, ensuring the safety of passengers and staff during all phases of airport operations.**Required Skills and Expectations:**Candidates should possess strong communication skills to effectively interact with passengers and team members. A friendly demeanor and excellent problem-solving abilities are essential to handle passenger queries and concerns. Attention to detail is necessary for managing check-in and baggage processes accurately. Since this is an entry-level position, we welcome individuals with minimal experience, provided they have passed the 10th grade and are willing to learn and adapt in a fast-paced environment.