Air Ticketing Agent Female 10th Pass Jobs in Samastipur

As an Air Ticketing Associate, you will play a crucial role in helping customers plan and book their travel. Your main goal is to ensure a smooth ticketing process for air travel. **Key Responsibilities:**- **Customer Assistance:** Help customers with inquiries about flight availability, schedules, and fares. You will be the first point of contact for customers seeking travel information.- **Booking Management:** Process ticket bookings by entering customer details and flight information accurately into the system. Attention to detail is essential to avoid any booking errors.- **Ticket Issuance:** Issue and send out tickets to customers once the booking is confirmed. Ensure that all documents are accurate and sent in a timely manner to enhance customer satisfaction.- **Payment Processing:** Handle customer payments safely and securely. You will be responsible for processing transactions and ensuring that all financial records are maintained accurately.- **Problem Resolution:** Address and resolve any issues that arise during the ticketing process. This may include changes to bookings or dealing with cancellations to ensure a smooth experience for customers.**Required Skills and Expectations:**Candidates should have a basic understanding of air travel and ticketing systems. Strong communication skills are necessary, as you will interact directly with customers and need to explain travel details clearly. A keen eye for detail is important to ensure accurate bookings and issue resolution. Candidates should be able to work in a fast-paced environment and should be comfortable handling financial transactions. A positive attitude and willingness to learn are essential, especially for those with limited experience.

Key responsibilities:1. Ticket booking: Responsible for booking air tickets for customers using the online booking system.- Ensure accuracy in passenger details, dates, and destinations while booking tickets.2. Providing information: Assist customers in providing information on flight schedules, fares, and availability.- Communicate effectively with customers to ensure all their queries are resolved satisfactorily.3. Handling reservations: Manage flight reservations, cancellations, and changes as requested by customers.- Process reservation changes promptly and efficiently to meet customer needs.4. Customer service: Provide excellent customer service by addressing customer concerns and issues professionally.- Handle customer complaints or issues in a timely and courteous manner.Required skills and expectations:1. Excellent communication skills to interact effectively with customers and colleagues.2. Basic computer skills to navigate the online booking system and process ticket reservations.3. Attention to detail to accurately input passenger information and flight details.4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.5. Willingness to learn and adapt to new technologies and procedures in the airline industry.