We are looking for an Air Ticketing Associate in Kolkata to handle ticketing and customer service tasks in the travel industry. This is a full-time position suitable for individuals ready to start their careers in air ticketing.
Key Responsibilities:
- **Ticket Booking**: Assist customers in booking air tickets either through phone calls or in person. Understand customer requirements to ensure they get the best options available.
- **Customer Support**: Provide excellent customer service by addressing inquiries, resolving issues, and offering travel advice, ensuring every customer leaves satisfied.
- **Data Entry**: Accurately input customer information and ticket details into the system. Attention to detail is crucial to maintain precise records.
- **Fare Quotation**: Look up and provide clients with updated pricing and fare information. Ensure all costs are communicated clearly to avoid any confusion for the customer.
- **Follow-Up**: Reach out to customers for feedback and ensure all travel arrangements are satisfactory. This helps in building strong customer relationships.
Required Skills and Expectations:
Candidates should possess strong communication skills, both verbal and written, to effectively assist customers. Basic computer knowledge and familiarity with booking software are essential. A keen attention to detail and the ability to work in a fast-paced environment are important attributes. Reliability and a friendly demeanor are necessary to provide the best service. A successful candidate will showcase a willingness to learn and enhance skills in the travel sector.