Responsibilities:Professionally and efficiently handle customer calls.Respond to customer inquiries, resolve issues, and manage complaints.Maintain records of customer interactions and conduct follow-ups as needed.Provide accurate information to assist customers in resolving their concerns.Achieve performance targets and collaborate with other departments to address complex matters.Job Requirements:The candidate must meet the minimum qualification and experience criteria.Responsible for addressing customer questions, resolving complaints, and escalating complicated issues when required.