Customer Service Representative

infowiiz kgn pvt ltd

description

responsibilities:

customer service responsibilities list:

manage large amounts of incoming phone calls

generate sales leads

identify and assess customers needs to achieve satisfaction

build sustainable relationships and trust with customer accounts through open and interactive communication

provide accurate, valid and complete information by using the right methods/tools

meet personal/customer service team sales targets and call handling quotas

handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

keep records of customer interactions, process customer accounts and file documents

follow communication procedures, guidelines and policies

take the extra mile to engage customers

requirements and skills:

language: american english (read, write, and speek)

typing speed : 40 - 50 wpm

proven customer support experience or experience as a client service representative

track record of over-achieving quota

strong phone contact handling skills and active listening

familiarity with crm systems and practices

customer orientation and ability to adapt/respond to different types of characters

excellent communication and presentation skills

ability to multi-task, prioritize, and manage time effectively

graduation

if selected in the interview then need to pass the client interview & test (chargeable) (after one month refunded

• Experience

  1 - 3 Years

• No. of Openings

  50

• Education

  B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.E, B.Tech, M.A, M.Arch, M.Com, M.Tech

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office