Customer Support Jobs

Job Opening: Customer Service Representative - Traya Voice ProcessSalary Structure:18,000 per month - Freshers 20,000 per month - Experienced Candidates Process Type: Voice (Inbound / Outbound Customer Support) Languages Required: Hindi & English + Any ONE Regional Language (Kannada / Tamil / Telugu) About the Role We are hiring dynamic and customer-focused individuals for the Traya Voice Process. The role involves handling customer interactions, resolving queries, and delivering high-quality service experience in a structured and performance-driven environment. This is an excellent opportunity for candidates looking to build their career in customer service within a growing and stable organization. Key Responsibilities Handle outbound customer calls professionally, Provide accurate information and effective resolutions, Maintain proper call documentation and CRM updates, Adhere to quality, compliance, and process guidelines, Ensure customer satisfaction and positive experience Meet daily productivity and quality KPIs Eligibility Criteria Graduate Freshers are eligible OR Non-Graduates with minimum 1 year of customer service experience Fluent verbal communication in Hindi & English Mandatory proficiency in any ONE regional language (Kannada / Tamil / Telugu) Basic computer knowledge and typing skills Willingness to work from office (HSR Layout location)

We are seeking an Airport Ticketing Executive in Raipur, Chhattisgarh, to manage ticketing and customer service for airline passengers. This role is perfect for motivated individuals seeking to start or advance their career in the travel industry.Key responsibilities include:1. **Ticket Booking and Issuance**: Assist customers in booking flight tickets, providing accurate pricing information, and ensuring smooth ticket issuance.2. **Customer Service**: Address passenger inquiries regarding flights, baggage allowances, and travel policies, ensuring a positive customer experience.3. **Problem Resolution**: Handle and resolve issues related to ticket changes, cancellations, and special requests, working closely with airline systems to find solutions.4. **Coordination with Airlines**: Liaise with various airlines to keep up-to-date on flight schedules, promotions, and other relevant information, ensuring passengers receive current guidance.5. **Record Keeping**: Maintain detailed records of transactions, passenger information, and payments for compliance and reporting purposes.Required skills and expectations include:- **Communication Skills**: Clear and friendly communication with customers is essential, along with proficiency in English and Hindi.- **Organizational Skills**: Ability to manage multiple tasks efficiently, keeping accurate records and information.- **Technical Proficiency**: Basic knowledge of computer systems, especially ticketing software, is preferred.- **Attention to Detail**: Ensure accuracy in ticketing and customer information to avoid errors.- **Team Player**: Willingness to collaborate with team members to achieve common goals and enhance customer service. This full-time position requires individuals who are dedicated, eager to learn, and ready to contribute to a fast-paced environment.

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are looking for an Airport Ticketing Executive in Ranchi, India, to provide excellent customer service at the airport by assisting passengers with their ticketing needs. This role is ideal for individuals with a passion for travel and a desire to work in a dynamic environment. Key Responsibilities:- **Ticket Sales:** Assist passengers in purchasing tickets, explaining flight options, prices, and any special offers. You will ensure accurate booking and processing of tickets.- **Customer Assistance:** Provide support to passengers at the ticket counter, helping with check-in processes, cancellations, and changes to existing bookings. Your goal will be to ensure a smooth travel experience for all customers.- **Problem-Solving:** Address any issues that arise, such as overbookings or flight changes. You will communicate effectively with airline staff to find quick solutions for passengers.- **Customer Relationship Management:** Build rapport with travelers, providing personalized service to enhance their experience. Your focus will be on making each interaction positive.Required Skills and Expectations:Candidates should possess excellent communication skills and a friendly demeanor. Attention to detail is crucial to ensure accuracy in ticket bookings. A good understanding of basic computer applications is necessary to manage bookings effectively. While prior experience is not mandatory, a positive attitude and willingness to learn are essential.

We are seeking a dedicated Airport Ticketing Executive to join our team in Kota, India. This position is ideal for individuals with a passion for travel and customer service, offering a chance to work in the dynamic airport environment. Key Responsibilities include:- **Ticket Booking and Reservations:** Assist customers in booking flight tickets, ensuring they receive the best options for their travel needs.- **Customer Service:** Provide excellent support to passengers, answering inquiries about flights, fares, and travel policies with a friendly approach.- **Billing and Payments:** Handle ticketing payments accurately, processing transactions and issuing tickets promptly to ensure customer satisfaction.- **Problem-Solving:** Address any issues or changes related to bookings, such as cancellations or rescheduling, by liaising with airlines and passengers.- **Documentation Management:** Maintain accurate records of all ticketing activities and customer interactions to ensure compliance and improve services.Required skills and expectations include:- Candidates should have completed at least their 12th grade and possess good communication skills in English and Hindi.- A keen attention to detail is essential to manage bookings effectively and minimize errors.- Customer-oriented individuals who enjoy interacting with diverse people will thrive in this role.- Individuals with 0 to 5 years of experience in ticketing or customer service are encouraged to apply.- Strong organizational skills and the ability to work in a fast-paced environment will be highly beneficial.

We are seeking an enthusiastic Airport Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are passionate about travel and customer service, with 0 to 5 years of experience.Key Responsibilities:- **Ticketing Services**: Provide ticketing services for various airlines and ensure accurate bookings while adhering to airline policies and procedures.- **Customer Assistance**: Assist passengers with inquiries, changes, and cancellations, ensuring a pleasant experience through effective communication and problem-solving skills.- **Check-in Support**: Help travelers during the check-in process, ensuring all procedures are followed to facilitate a smooth boarding experience.- **Documentation Handling**: Manage necessary travel documents and ensure all information is accurately recorded in the system, including passenger details and travel itineraries.- **Collaboration**: Work closely with airline representatives, travel agents, and other airport personnel to resolve issues and improve service delivery.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 12th pass and be willing to work full-time in an office environment. Strong communication skills in English and other languages are essential. Candidates should be detail-oriented, able to manage multiple tasks effectively, and demonstrate a positive attitude toward customer service. A basic understanding of ticketing software and procedures will be an advantage, though training will be provided. Being proactive, approachable, and well-organized will greatly contribute to success in this role.

We are seeking a dedicated Chat Support Executive to join our team in New Ashok Nagar, Delhi. This full-time position is ideal for individuals looking to start their career in customer service.As a Chat Support Executive, you will be responsible for assisting customers through online chat. You will address their inquiries, resolve issues, and provide information about our products and services. Your role is to ensure a positive customer experience and help maintain our high standards of service.Key Responsibilities:1. **Customer Interaction**: Engage with customers via chat, responding promptly to their questions and concerns.2. **Issue Resolution**: Analyze customer issues and provide appropriate solutions or escalate complex problems to the relevant departments.3. **Product Knowledge**: Gain and maintain a thorough understanding of our products and services to assist customers effectively.4. **Documentation**: Record customer interactions accurately in our database for tracking and quality assurance.5. **Feedback Collection**: Gather customer feedback to help improve services and identify areas for enhancement.Required Skills and Expectations:Candidates should possess excellent written communication skills, along with a friendly and approachable demeanor. Basic computer skills are necessary, including proficiency in typing. An eagerness to learn and adapt in a fast-paced environment is crucial, along with the ability to remain calm and composed under pressure. The ideal candidate will be a team player and exhibit a strong commitment to customer satisfaction.