Technical Services Jobs

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

A Technical Sales Executive is responsible for driving sales by understanding customer needs and recommending suitable technical solutions. They act as a bridge between the customer and the technical team, ensuring the product/service meets client requirements.Key Responsibilities* Identify and develop new business opportunities through networking, cold calling, and market research* Understand customer requirements and propose appropriate technical solutions* Deliver product presentations, demos, and technical explanations to clientsRequired Skills* Strong communication and presentation skills* Good technical understanding (depends on industry: IT, electronics, mechanical, etc.)* Problem-solving and analytical thinking* Negotiation and persuasion skills* Ability to explain complex concepts in simple terms* Customer-focused mindset

Main Work:- Install and service machines- Repair battery and steel strapping tools- Visit client sites to solve problems- Train operators on machine use- Write service reports and keep recordsSkills Needed:- Knowledge of mechanical/electrical machines- Problem-solving ability- Communication in Hindi and English- Ready to travel for service workQualification:- Diploma / ITI (Mechanical/Electrical)- 1-3 years of experience preferred, freshers can also applySalary & Benefits:- Salary as per experience- Travel allowance and service incentives- Training and growth opportunities

A Technical Sales Executive is responsible for driving sales by understanding customer needs and recommending suitable technical solutions. They act as a bridge between the customer and the technical team, ensuring the product/service meets client requirements.Key Responsibilities* Identify and develop new business opportunities through networking, cold calling, and market research* Understand customer requirements and propose appropriate technical solutions* Deliver product presentations, demos, and technical explanations to clientsRequired Skills* Strong communication and presentation skills* Good technical understanding (depends on industry: IT, electronics, mechanical, etc.)* Problem-solving and analytical thinking* Negotiation and persuasion skills* Ability to explain complex concepts in simple terms* Customer-focused mindset

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock