Interview For Call Center Executive || 12th Pass - Freshers

Key Responsibilities:

1. Handle inbound and outbound calls: You will be responsible for answering incoming calls from customers and making outbound calls to follow up on inquiries or resolve issues.

2. Provide customer support: Assist customers with product or service inquiries, resolve complaints, and provide information about company policies and procedures.

3. Maintain call records: Keep accurate and detailed records of customer interactions, including their inquiries, complaints, or feedback.

4. Follow communication scripts: Use pre-written scripts to guide your conversations with customers and ensure consistent messaging.

5. Meet performance targets: Achieve set targets for call resolution, customer satisfaction, and call handling time.

Required Skills and Expectations:

- Excellent communication skills: Ability to communicate clearly and effectively with customers over the phone.

- Strong customer service skills: Empathy, patience, and ability to handle customer queries professionally.

- Basic computer skills: Familiarity with using computers, navigating software applications, and typing quickly and accurately.

- Ability to work under pressure: Manage high call volumes and handle challenging customer situations calmly.

- Willingness to learn: Be open to training and feedback to improve your performance in the role.

• Experience

  Fresher

• No. of Openings

  20

• Education

  12th Pass

• Role

  Call Center Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Rps more Patna