Ticketing Agent Job Vacancies in Rajkot

As an Air Ticketing Executive based in Rajkot, you will play a vital role in assisting customers with their travel arrangements. This position requires excellent communication skills and an understanding of the airline industry.Key Responsibilities:- Customer Interaction: Engage with clients to understand their travel needs and provide suitable flight options according to their budget and preferences.- Booking and Ticketing: Process flight bookings through the airline reservation system, ensuring accurate ticket issuance and providing e-tickets to customers promptly.- Handling Inquiries: Address customer inquiries regarding flight availability, schedules, and prices, offering friendly and informed assistance.- Payment Processing: Manage payment transactions efficiently and securely, ensuring all financial procedures are followed.- Issue Resolution: Assist in resolving any issues or complaints related to flight bookings, cancellations, or changes, ensuring customer satisfaction.- Documentation: Maintain accurate records of bookings and transactions, preparing necessary reports for management.Required Skills and Expectations:- Education: A minimum of 12th grade education is required; a degree in travel and tourism or related fields is an advantage.- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and colleagues.- Attention to Detail: You must be detail-oriented to avoid errors in booking and ticketing processes.- Computer Proficiency: Familiarity with reservation systems and basic computer skills are necessary for efficient booking.- Customer Service Orientation: A strong commitment to customer service is crucial, with a professional and friendly demeanor while assisting clients.- Adaptability: The ability to work in a fast-paced environment and handle multiple tasks efficiently is expected.

Responsibilities:1. Issuing, reissuing, and cancelling air tickets for customers.2. Handling customer inquiries and providing information on flight schedules, fares, and availability.3. Coordinating with airlines to confirm reservations and resolve any booking issues.4. Ensuring compliance with airline policies and procedures.5. Assisting customers with check-in and boarding procedures.6. Handling customer complaints and offering solutions to ensure customer satisfaction.7. Maintaining accurate records of ticketing transactions.

Job Responsibilities:Handle all domestic and international travel arrangements (flight, train, hotel, visa, transport, etc.)Coordinate with travel agencies and vendors for bookings and quotationsManage end-to-end travel itineraries for employees, management, and guestsEnsure compliance with company travel policies and cost optimizationMaintain and update travel records and reportsHandle last-minute changes, cancellations, or emergencies efficientlySupport employees with travel-related queries and documentationNegotiate corporate rates with hotels, airlines, and transport agenciesProcess travel reimbursements and documentation as per finance requirementsEnsure all travel arrangements are seamless, safe, and cost-effectiveKey Skills Required:Excellent communication and negotiation skillsStrong organizational and multitasking abilityGood knowledge of travel platforms, ticketing portals, and visa processesAbility to handle pressure and resolve issues quicklyProficiency in MS Office, emails, and travel software/toolsQualification:Graduate / Diploma in Travel & Tourism / Hospitality preferred

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner