Ticketing Agent Job Vacancies in Palakkad

Key Responsibilities:1. Greeting customers and assisting them with ticket booking: As an Airport Ticketing Executive, you will be responsible for welcoming customers at the airport ticketing counter and helping them book their flights efficiently.2. Handling ticketing inquiries: You will be required to address customer inquiries related to ticket pricing, availability, and other ticketing concerns, providing accurate and timely information.3. Processing ticket sales: Your role involves processing ticket sales, issuing boarding passes, and ensuring that all documentation is completed accurately.4. Managing customer complaints and issues: You will need to effectively handle customer complaints, resolve issues promptly, and provide excellent customer service to ensure a positive experience.5. Collaborating with other airport staff: As part of the airport team, you will need to work closely with other staff members to coordinate flight schedules, boarding procedures, and ensure smooth operations.Required Skills and Expectations:1. Excellent communication skills: The role requires strong communication skills to interact with customers and provide information effectively.2. Attention to detail: You should have a keen eye for detail to accurately process ticket sales and documentation.3. Customer service-oriented: Being customer-focused is essential to deliver exceptional service and address customer needs promptly.4. Basic computer skills: Proficiency in using computer systems for ticket booking and processing is necessary for this role.5. Ability to work in a fast-paced environment: The job may involve handling multiple tasks simultaneously, so the ability to work efficiently under pressure is important.

The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves assisting passengers with flight schedules, fare details, cancellations, refunds, and rebooking, while ensuring high standards of customer service and accuracy in all ticketing operations. Key ResponsibilitiesMake flight bookings and reservations for customers using GDS systems (Amadeus, Galileo, Sabre, etc.).Issue, reissue, and cancel flight tickets according to airline policies and fare rules.Provide fare quotations, ticket options, and travel itineraries to clients.Handle customer queries related to schedules, baggage, visa, and travel documentation.Ensure accurate data entry for Passenger Name Records (PNR) and ticket details.Maintain up-to-date knowledge of airline regulations, routes, and promotions.Process refunds, date changes, and special requests as per airline procedures.Coordinate with airlines, travel partners, and customers to resolve issues.Maintain records of daily bookings, invoices, and sales reports.Cross-sell additional travel products (hotel bookings, insurance, tour packages, etc.).Ensure compliance with IATA and airline standards.Deliver excellent customer service and assist in post-ticketing support. Required Skills & CompetenciesStrong knowledge of Global Distribution Systems (GDS) Amadeus, Galileo, Sabre, or Worldspan.Understanding of airline fare rules, classes, and ticketing procedures.Excellent communication and interpersonal skills.Customer service orientation and problem-solving ability.Attention to detail and accuracy in data handling.Time management and ability to work in a fast-paced environment.Teamwork and coordination with operations and finance departments.Computer proficiency (MS Office, email, booking systems).Knowledge of travel documentation (passport, visa, etc.). Educational & Professional RequirementsMinimum Qualification: 10+2 / Graduate in any disciplineDiploma or certification in Aviation, Air Ticketing, or Travel & Tourism Management preferredExperience: 03 years (Freshers with relevant training can apply)Proficiency in English and local languages Work EnvironmentOffice-based or airport-based ticketing deskShift-based work, including weekends and holidaysRequires coordination with airlines and travel agents

As an Airport Ticketing Executive, your primary responsibility will be assisting customers with ticketing and booking flights, as well as providing information on flight schedules, pricing, and availability. You will also be responsible for handling customer inquiries, resolving any issues or complaints, and ensuring a smooth and efficient check-in process for passengers.Key skills for this role include excellent communication and customer service abilities, as well as attention to detail and the ability to work well under pressure.