Key Responsibilities:
1. Greeting customers and assisting them with ticket booking: As an Airport Ticketing Executive, you will be responsible for welcoming customers at the airport ticketing counter and helping them book their flights efficiently.
2. Handling ticketing inquiries: You will be required to address customer inquiries related to ticket pricing, availability, and other ticketing concerns, providing accurate and timely information.
3. Processing ticket sales: Your role involves processing ticket sales, issuing boarding passes, and ensuring that all documentation is completed accurately.
4. Managing customer complaints and issues: You will need to effectively handle customer complaints, resolve issues promptly, and provide excellent customer service to ensure a positive experience.
5. Collaborating with other airport staff: As part of the airport team, you will need to work closely with other staff members to coordinate flight schedules, boarding procedures, and ensure smooth operations.
Required Skills and Expectations:
1. Excellent communication skills: The role requires strong communication skills to interact with customers and provide information effectively.
2. Attention to detail: You should have a keen eye for detail to accurately process ticket sales and documentation.
3. Customer service-oriented: Being customer-focused is essential to deliver exceptional service and address customer needs promptly.
4. Basic computer skills: Proficiency in using computer systems for ticket booking and processing is necessary for this role.
5. Ability to work in a fast-paced environment: The job may involve handling multiple tasks simultaneously, so the ability to work efficiently under pressure is important.