Team Leader Customer Support Job Vacancies in Delhi NCR

Job Title: Sales Manager (Real Estate)Location: Noida / NCRExperience: 0

About the RoleWe are looking for an experienced Customer Service Team Leader who can lead day-to-day operations across multiple customer touchpoints (calls, chats, and tickets). The ideal candidate should have 7-11 years of experience in customer service for fast-paced startups, with proven expertise in handling high-volume inbound queries, problem-solving, and cross-functional collaboration with Operations and other teams.Key ResponsibilitiesLead and manage a customer service team handling inbound calls, chats, and tickets.Monitor daily service performance, ensuring SLA adherence (response time, resolution rate, CSAT, etc.).Perform Root Cause Analysis (RCA) on recurring issues and drive process improvements.Collaborate with Operations, Product, and Tech teams to escalate and resolve complex customer issues.Ensure accurate ticket categorization, tracking, and reporting through CRM/Helpdesk tools.Train, coach, and mentor team members to enhance communication, problem-solving, and customer handling skills.Manage shift schedules, workforce planning, and daily team huddles.Prepare and present weekly/monthly reports on team performance, customer pain points, and improvement initiatives.Drive customer-first culture while maintaining operational efficiency.Key Requirement8-11 years of experience in customer support operations, with at least 23 years in a team lead role.Strong experience handling inbound calling volume, chat support, and email tickets.Ability to analyze data and perform RCA to identify process gaps.Exposure to cross-functional collaboration with Ops, Product, and other business units.Strong people management skills able to coach, motivate, and manage teams effectively.Excellent communication skills (English + Hindi, additional languages preferred).Prior experience in startup or high-growth environment preferred.Hands-on experience with CRM/Helpdesk tools (e.g., Freshdesk, Zendesk, Salesforce, etc.).Work EnvironmentWorking Days: 6 days a weekWorking hours :-9am - 8pmLocation: Gurugram sec-39

II. Meet with potential clients and grow long-lasting relationships III. Make strategy for order booking for complete LV , MVProduct IV. Coordinate with internal design team to ensure timely submission & approval of drawings V. Coordinate with OMG for timely and satisfactory experience during customer inspections VI. Ensure post Sales Customer Support & coordination with Customer Care team VII. Generate new client & business relationships to ensure new business & projects are identified. VIII. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning IX. Nurture CML customers for increased market share in their business X. Achieve Customer Satisfaction at every stage of customer experience from Offer Submission to Commissioning XI. Achieve Debtor Days Payment collection & Gross Margin targets XII. Nurture CML customers for increased market share in their business XIII. Team Development - Technical Skills & Soft Skills XIII. Keeping and presentaing updated Management Reports to concerned officials.

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage).

Eligibility:--Any Bachelor Degree-Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper team leader in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

Make calls and generate leads for loans.Query sloving of client.Strong written anx verbal communication required. Documents completing from clients.Process the file for further loginFollow up from clients.

Team Leader-Outbound SalesKey Skills :Team Leader, Team Leader Banking, Handling Team, Banking Team Leader, Team Leader Position, TL, Team leading, Team Coach, Team leader customer support, Team Leader Finance, Team Leader OperationsJob Descriptions:Team Handling Experience is must.Job Description :Job Role: Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment Ensuring strict adherence to service and quality benchmarks, and world class service experience for customersJob Description: Minimum 1 to 2 years of relevant experience in cross selling of financial products and at least one year in managing a team. Experience of handling various service/sales related campaigns. Good communication skills Leadership skills Thorough overall understanding of banking Anticipates, understands and addresses the changing needs of customers.Total Vacancy: 5Job Location : Thane, MumbaiSalary : 300000 - 600000Please send us your CV to our team: