Support Technician Graduate Fresher Jobs in Coimbatore

Job Description - Customer Support Executive (B2C)Position: Customer Support Executive (B2C)Company: AVM LabsLocation: CoimbatoreEmployment Type: Full-TimeExperience: Fresher / Up to 1 YearAbout the RoleAVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chat support.Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.Resolve customer complaints professionally and ensure timely follow-up.Maintain a high level of customer satisfaction through quality service.Coordinate with internal departments to resolve customer issues efficiently.Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.Monitor pending requests and ensure timely closure.Maintain service quality standards and achieve customer support KPIs.Build positive relationships with customers by providing prompt and courteous support.Assist customers with appointment scheduling, service requests, and report-related queries.Required QualificationsBachelor's Degree in any discipline.Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.Experience in the healthcare or diagnostic industry will be an added advantage.Required SkillsCustomer ServiceCustomer Relationship ManagementCall HandlingEmail & Chat SupportComplaint ResolutionERP/CRM ManagementMS Excel, Word & PowerPointProfessional Email CommunicationActive ListeningExcellent Communication SkillsProblem-SolvingTime ManagementMultitaskingAttention to DetailTeamworkAdaptabilityCustomer-Focused ApproachPreferred Candidate ProfileExcellent verbal and written communication in English.Ability to communicate professionally with customers.Strong interpersonal and relationship-building skills.Ability to work in a fast-paced environment.Positive attitude with a willingness to learn.Good organizational and follow-up skills.Why Join AVM Labs?Opportunity to work with a growing healthcare diagnostics organization.Professional learning and career development.Exposure to international customer support (GCC region).Supportive and collaborative work environment.

We are seeking a proactive and technically skilled IT Technical Support Engineer to provide first-level and second-level technical support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and deliver excellent user support across the organization.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and peripheralsTroubleshoot hardware, software, and operating system issuesInstall, configure, and maintain Windows / Linux / macOS systemsDiagnose and resolve network issues (LAN, WAN, Wi-Fi, VPN)Handle ticketing systems and maintain issue resolution documentationSupport email systems (Outlook, Gmail, Office 365)Assist with software installations, upgrades, and patch managementEscalate unresolved issues to higher-level support teams when requiredEnsure data security, backups, and antivirus updatesProvide user training and guidance on IT systems and best practicesRequired Skills & QualificationsDiploma / Bachelors degree in Computer Science, IT, or related fieldStrong knowledge of Windows OS, basic Linux commands, and system administrationUnderstanding of networking concepts (TCP/IP, DNS, DHCP)Experience with ticketing tools (ServiceNow, Freshdesk, Jira preferred)Knowledge of hardware troubleshooting and IT asset managementStrong communication and customer service skillsContact Person: Rakesh HRContact Number: +91 9003745749Experience: 0 - 4+ YearsLocation: CoimbatoreTimings: 09.30 AM - 06.30 PM

Job Description: Candidate must be very excellent on Tamil & Hindi Communication Basic understanding and knowledge in Electrical and Electronic Must be highly knowledge in PC Good communication prefers Should be able to work in Office (work from office)

*Food & Accommodation will be provided by the Management * Salary Best in industry with attractive perks and incentives. * Communication - English & Tamil (Mandatory) and Malayalam ( Preferable) * Experience should be minimum 2-5 Yrs.

Provides quality technical support to drive satisfactionDocuments technical issues and develops test cases to address similar concerns in the futureDiagnoses and troubleshoots network issues to avoid downtimeMonitors cases and handles critical user accountsMaintains compliance with standard operating procedures to ensure data securityGives timely and relevant user updates for cases being solvedWorks with various teams to resolve problems

Telecalling, data entry, research, customer service

We are looking for fresher or experience candidates.Good communication skills required.Basic computer Knowledge should be there.Minimum 12th Passed or Any Diploma or Degree in Relevant Field Job Type - Full Time. Two Wheeler MandatoryJob Types: Full-time, Walk-in Fresher & Experienced CandidatesSalary: INR 12,000.00+ per monthBenefits: As per company normsPaid sick leave and travel allowanceSchedule: Day shift.Send Your Resume On Whats-AppLocation: Tiruppur, Coimbatore and Erode Regions.