Support Technician Fresher Jobs in Hyderabad

We are seeking enthusiastic individuals for the role of Ground Staff in Hyderabad. This position is suitable for candidates with experience ranging from 0 to 6 years, and a minimum education of 12th pass is required. The job is full-time and will be based in the office. **Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and baggage handling, ensuring a smooth and pleasant travel experience. - **Ticketing Support:** Assist with ticket requests and confirmations, providing accurate information to customers regarding flight details and services.- **Baggage Services:** Manage the handling and transportation of luggage, ensuring it is loaded and unloaded safely and efficiently.- **Information Services:** Provide clear and timely information to passengers about flight schedules, delays, and any other inquiries, enhancing customer satisfaction.- **Safety and Security Compliance:** Adhere to safety regulations and security protocols to maintain a safe environment for passengers and staff.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to interact with passengers effectively. A customer-centric attitude is essential to provide excellent service. Being organized and detail-oriented is crucial for managing tasks accurately. Basic knowledge of flight operations and airport procedures is beneficial, although not mandatory. Ability to work in a team and handle high-pressure situations is expected. Flexibility in work hours, including weekends and holidays, is important to meet operational demands.

As an Airport Guest Relationship Executive in Hyderabad, you will be the first point of contact for passengers arriving at the airport. Your role is crucial in ensuring a pleasant experience for travelers. You will be expected to perform a variety of tasks aimed at enhancing guest relations.**Key Responsibilities:**- **Guest Assistance:** Provide information and assistance to guests as they navigate through the airport, helping with inquiries about flights, services, and facilities.- **Check-In Support:** Assist passengers with the check-in process, ensuring a smooth and efficient experience for everyone.- **Issue Resolution:** Address any concerns or complaints from passengers, striving to resolve issues promptly and effectively to maintain a positive atmosphere.- **Feedback Collection:** Gather feedback from guests regarding their experiences, sharing insights with management to improve service quality.- **Safety Protocols:** Ensure that all safety and security protocols are followed, contributing to a safe environment for guests and staff.**Required Skills and Expectations:**- Strong communication skills in English and local languages, enabling clear interactions with diverse passengers.- Excellent interpersonal skills, allowing you to build rapport with guests and handle challenging situations gracefully.- Ability to work in a fast-paced environment, managing multiple tasks while maintaining attention to detail.- A positive attitude and a customer-oriented mindset, ensuring that every guest feels valued and respected.- Basic computer skills for managing records and providing information as needed.This role is ideal for individuals looking to begin their career in hospitality or customer service, particularly in the airport environment.

Job OverviewAn Air Cargo Executive is responsible for managing air cargo operations, ensuring timely, safe, and compliant handling of shipments. The role involves coordination between airlines, freight forwarders, ground staff, and customs authorities to facilitate smooth cargo movement. The Air Cargo Executive ensures operational efficiency, documentation accuracy, and high customer satisfaction.Key Responsibilities Cargo OperationsManage the booking, handling, and tracking of air cargo shipments.Ensure proper storage, labeling, and palletization of cargo.Coordinate loading and unloading of cargo with ground handling staff.Handle special cargo types, including perishable, hazardous, and oversized shipments.Monitor cargo movement to prevent delays or discrepancies. Documentation & CompliancePrepare and verify airway bills, invoices, and other shipping documents.Ensure compliance with IATA, DGCA, and international cargo regulations.Maintain accurate records of shipments, deliveries, and cargo transactions.Coordinate with customs authorities for import/export clearance.Implement safety, security, and quality control measures. Customer Service & CoordinationCommunicate with clients, freight forwarders, and vendors regarding cargo status.Resolve customer queries, complaints, and special shipment requests.Provide updates and reports to management on cargo operations and performance metrics.Collaborate with airline, warehouse, and ground staff to ensure smooth cargo flow. Reporting & AdministrationMaintain daily operational logs and shipment records.Prepare reports on cargo volumes, revenue, and operational issues.Assist in planning and optimizing cargo schedules and resources.Monitor inventory of cargo equipment and supplies.Skills & CompetenciesTechnical Skills:Proficiency in cargo management software (e.g., CHAMP, CargoSpot, IBS, Amadeus Cargo).Knowledge of air cargo handling, documentation, and logistics.Understanding of regulatory compliance and safety procedures.Soft Skills:Excellent communication and interpersonal skills.Strong customer service orientation.Problem-solving and decision-making abilities.Teamwork and coordination skills.Attention to detail and accuracy.Additional Attributes:Adaptability to work under pressure and meet tight deadlines.Physical stamina for occasional cargo handling on-site.Willingness to work in shifts, including nights and weekends.Educational QualificationsMinimum: Bachelors degree in Logistics, Supply Chain Management, Aviation, or related field.Preferred: Diploma in Air Cargo Management or Freight Forwarding.Certifications: IATA Cargo Handling Training or equivalent is an advantage.ExperienceEntry Level: Freshers with knowledge of logistics and air cargo operations may apply.Experienced: 06 years of experience in air cargo operations, freight forwarding, or logistics preferred.Work EnvironmentAirport terminals, cargo handling facilities, and offices.Shift-based schedules, including nights, weekends, and public holidays.Frequent coordination with multiple stakeholders in a fast-paced environment.