Support Executive Job Vacancies in Okhla

outbound calls , customer satisfaction & support

Request, manage and process the expenses of all teammembers including the Executive Director following theexpenses policy Ensure the appropriate expense processes are followedincluding relevant deadlines for submission (chasing asrequired) Raise any concerns on expenses with the Executive Officerin the first instance. Ensure ongoing understanding of industry events, projecttimelines, crucial meetings and other commitments of thesenior team to manage expectations of the ExecutiveDirectors attendance (liaising with the senior team asrequired) Ability to forward plan Understand the where, when and why of meetings theExecutive Director is required to attend Understand the nature of meetings that can be marked asoptional for the Executive Director Understand the Executive Directors private commitmentsso far as they affect diary availability Seek understanding and take instruction from the ExecutiveOfficer as required.Proactive management and support with internal andexternal meetings to include preparing agendas, coordinating supporting papers and document and producingminutes Proactively ensure follow-up actions are swiftly progressed,liaising with relevant parties to ascertain progress. Candidate must be open to travel for exhibitions or whenever required.

Key Responsibilities:Technical Support:Provide technical support and assistance to customers regarding router configurations, troubleshooting, and maintenance.Diagnose and resolve network-related issues reported by customers and provide timely and effective solutions.Product Knowledge:Maintain an in-depth understanding of the company's routers, networking products, and related technologies to effectively address customer inquiries and issues.Stay updated with product updates, releases, and new features to provide accurate and up-to-date information to customers.Customer Communication:Communicate with customers in a professional and courteous manner to gather information, explain solutions, and ensure customer satisfaction.Provide clear and detailed instructions to customers for configuring and optimizing router settings.Documentation:Create and maintain detailed documentation including troubleshooting guides, FAQs, and knowledge base articles to assist both customers and internal teams.Document and escalate customer-reported issues to the appropriate teams for resolution and future reference.Collaboration:Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address complex customer issues and provide valuable feedback for product improvements.Participate in team meetings and knowledge sharing sessions to enhance overall team performance and expertise.Training and Education:Conduct training sessions for customers and internal teams to enhance their understanding of our products, configurations, and best practices.Stay informed about industry trends, certifications, and advancements in networking technologies to continuously improve your knowledge and skills.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in network support, preferably in a routers manufacturing or service provider company.Strong understanding of networking .

We are Looking for Customer Support Executive. Handling Customer Queries Over the Call and Given Them Resolution , Good Communication Skill and Dedicated to Work

Inbound calling, provide details to the customer, knowledge about call barging, Knowledge about order dispatch (online) would be added advantage.

We are looking for 10 Customer Retention Executive Posts in Subhash Nagar Delhi,Malviya Nagar Delhi,Tilak Nagar Delhi,Jhilmil Industrial Area Delhi,Okhla Delhi with deep knowledge in calling executive,Customer Support Associate,Customer Handling executive,Customer Relationship Executive and Required Educational Qualification is : Higher Secondary

Excellent communication skillsCreative thinking skills.The patience and ability to engage customers in conversation.Excellent interpersonal skills.Willingness to work in a target driven role and be rewarded on performance.Have a strong sense in delivering customer satisfactions.Responsible to fix appointments with customers for our Sales Team.Following up with the leads generated through promotional activities.Build good and healthy relationship with our customer over phone.

Urgent Requirement of Customer Support Executive/Tele Caller profile.Experience: 0 to 4 yearsSalary: 18K to 25K InhandLocation: Faridabad, Okhla, New DelhiShift: Night ShiftCustomer Support Executive Responsibilities & Duties:Answer Call pertaining to Customer orders and other concerns.Provide timely and accurate information to customers regarding products, services, order status, etc.Set up and maintain customer records by accurately updating account information.Identify product or service issues based on customer description, and provide resolution options to the customer.

Job Openings for 8 Bpo Telecaller Jobs for Freshers in Okhla Delhi having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree with Good knowledge in Bpo Telecaller,BPO Executive,BPO,Tele Sales Executive,Telecaller etc.

Responsibilities of candidates include: Inform customers about company's products/services and offers Manage inbound and outbound customer calls in a timely manner Identify customers needs and wants, clarifying information whenever possible Ability to be on phone for a long time and familiar using dialer systems

1 Calling 2 Email writing 3 Outbound calls