Service Relationship Manager Jobs

Job descriptionWe are seeking a detail-oriented Paraplanner (Relationship Manager) to support our financial planning and wealth management team. In this role, you will assist in preparinginvestment plans, conducting mutual fund research, and managing essential documentationRequired Candidate profileFinancial PlanClient Relationship ManagementMarket & Product KnowledgeCompliance & Process Adherence

We are looking for a dynamic and empathetic Parent Relations Manager (PRM) who willserve as the primary liaison between parents and the school. The ideal candidate willensure smooth communication, manage the admission process, and strengthen theschool-parent relationship through proactive engagement.

Location:- Nikol ,Ahmedabad Designation we are hiring:- Cafe manager Salary:- as per designation and as per previous experience.Including:- PF+ ESIC Flexible shifts (Male / Female)Career growth Performance incentives Education:- 10th pass or above

Job description:1. Attending morning meeting to discuss strategy for the day.2. Promote Focus Product of the month.3. Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems.4. Generate revenue from new and existing clients.5. Acquiring new and old clients through the data base.6. Conduct activities for Client Acquisition and Financial Planning.7. Develop and maintain strong liaisons with the clients for repeat business or referrals.Desired Candidate Profile:1. Above one year of experience in relationship management or sales role within the broking industry.2. Strong knowledge of Equity market, commodity market, Mutual fund & other financial products.3. Excellent communication skills for building strong client relationships and negotiating deals.

We are looking for a dynamic and results-driven Marketing Manager to lead and execute our marketing strategies across the GCC region. The ideal candidate is passionate about brand growth, digital marketing, and driving measurable business results.Key Responsibilities:Plan and execute marketing campaigns across digital and traditional channels,Manage brand presence and visibility across the GCC marketAnalyze campaign performance and optimise for better ROI, Collaborate with sales, design, and product teams ..Oversee social media, email marketing, and content strategy. Manage marketing budgets effectively

We are looking for a dedicated Customer Relationship Manager in Durgapur, Bardhaman. The ideal candidate should have 1 to 3 years of experience and be a graduate. This full-time office role is perfect for a female professional who is passionate about building strong customer relationships and enhancing client satisfaction.Key responsibilities include:- Managing Customer Accounts: Develop and maintain relationships with customers to understand their needs and ensure their satisfaction.- Handling Queries: Address customer questions and concerns promptly, providing effective solutions and information to enhance their experience.- Promoting Products: Collaborate with the sales team to inform customers about new products and services, driving sales through relationship-building efforts.- Analyzing Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure that client expectations are met.Required skills and expectations:The ideal candidate should have excellent communication skills to effectively interact with clients. Strong problem-solving abilities are essential for addressing customer issues. A customer-focused mindset is critical to enhancing client satisfaction and loyalty. The candidate should also be adept at multitasking and managing priorities in a fast-paced environment. A positive attitude and teamwork spirit are important to collaborate with different departments swiftly. Finally, a basic understanding of CRM software will be advantageous in managing customer interactions effectively.Must have good communication skills in English.

As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your main tasks will include managing customer inquiries and solving issues efficiently. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, chat, or email to provide accurate information and resolve issues satisfactorily.- **Manage Customer Complaints:** Listen to complaints patiently and address them promptly, ensuring that each customer feels heard and valued.- **Oversee Support Team:** Supervise the customer service team to ensure they deliver high-quality service. Provide guidance and training when needed to enhance their skills.- **Collect Feedback:** Gather customer feedback to understand their needs better and identify areas for service improvement.- **Develop Service Protocols:** Create and implement protocols and guidelines to improve the efficiency and quality of customer support.**Required Skills and Expectations:**- Excellent verbal and written communication skills are needed to interact effectively with customers and team members.- Problem-solving ability to quickly address customer issues and find appropriate solutions.- Basic computer skills to manage customer inquiries through different platforms efficiently.- A patient and friendly attitude is essential for dealing with diverse customer personalities.- Being a self-starter and organized individual is crucial, especially since this role is work from home.- A strong commitment to providing great customer service and enhancing the customer experience is expected.

We are looking for a Customer Relationship Manager to join our team in Surat. In this role, you will be responsible for building and maintaining strong relationships with our customers. Your experience in customer service and relationship management will be crucial to our success.**Key Responsibilities:**- **Manage Customer Accounts:** Maintain detailed knowledge of customer needs and preferences to ensure that we meet their expectations and build loyalty.- **Respond to Inquiries:** Address customer questions and concerns promptly, providing clear and helpful solutions to enhance their experience.- **Develop Strategies:** Create and implement strategies to improve customer satisfaction and engagement, ensuring that our services meet their evolving needs.- **Monitor Feedback:** Collect and analyze customer feedback regularly to identify areas for improvement and to gauge customer satisfaction levels.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure a seamless experience for customers and to communicate their needs effectively.**Required Skills and Expectations:**The ideal candidate should have a Bachelors degree in Business Administration or Commerce. You should possess strong communication and interpersonal skills, enabling you to build rapport with clients effectively. A minimum of 1 to 3 years of experience in customer relationship management or a related field is expected. You should be proficient in using CRM software and comfortable analyzing customer data. Additionally, a problem-solving attitude and the ability to work independently are essential for success in this role.

As a Cafe Manager in Vadodara, you will play a vital role in ensuring the smooth operation of our cafe. Your responsibilities will include:- **Supervising Daily Operations**: You will oversee the daily activities of the cafe, ensuring all tasks are completed efficiently, from serving customers to preparing food and drinks.- **Managing Staff**: You will be responsible for hiring, training, and supervising staff. This includes scheduling shifts, motivating the team, and ensuring excellent customer service.- **Maintaining Quality Standards**: You will ensure that all food and drinks meet our quality standards by regularly checking everything from presentation to taste.- **Inventory Management**: You will keep track of stock levels, order supplies, and handle vendor relationships to ensure we have everything needed for smooth operations.- **Customer Service**: You will engage with customers, address their needs and feedback, and ensure they have a pleasant experience at the cafe.- **Financial Management**: You will assist in managing the cafes budget, track sales, and help maintain profitability by reducing waste and controlling costs.To succeed in this role, you should have strong communication and leadership skills, be organized, and have a passion for the food and beverage industry. A positive attitude, willingness to learn, and the ability to work in a fast-paced environment are essential. Experience in a similar role is preferred but not mandatory; we welcome fresh talent eager to grow.

Assisting clients: Mortgage Loan Officers guide clients through the loan application process, from application to closing, ensuring they understand the different types of loans and credit options available. 1Analyzing financial status: They evaluate the financial status of applicants, credit, and property evaluations to determine the feasibility of granting loans. 1Providing financial advice: They offer sound financial advice and explain various loan options in a clear and engaging way. 1Maintaining relationships: They build and maintain strong relationships with clients, real estate agents, and other referral sources. 1Ensuring compliance: They ensure all loan applications meet compliance standards and internal policies. 1These responsibilities highlight the importance of the mortgage loan sales office in helping clients achieve their dream of homeownership by providing the necessary support and guidance throughout the loan process. 1

We are seeking a dedicated Relationship Manager Sales to join our team in Ranchi. The ideal candidate will have 2 to 6 years of experience in sales and a graduation degree. This full-time role requires strong communication and interpersonal skills to build and maintain client relationships.Key Responsibilities:1. **Client Management**: Develop and maintain strong relationships with existing clients, ensuring their needs are met and they receive exceptional service.2. **Sales Strategies**: Create and implement effective sales strategies to attract new clients and expand the companys market presence.3. **Market Research**: Conduct market analysis to identify new business opportunities, trends, and competitors to keep the company competitive.4. **Performance Tracking**: Monitor sales performance and report on key metrics to assess the effectiveness of sales strategies and make improvements where necessary.5. **Collaboration**: Work closely with other departments such as marketing and customer service to ensure a cohesive approach to client management and sales efforts.Required Skills and Expectations:Candidates should possess excellent communication skills and the ability to build rapport with clients. A proactive approach to identifying and solving problems is crucial. The ideal candidate will have a strong understanding of sales processes, be goal-oriented, and demonstrate a commitment to achieving targets. Strong analytical skills will help assess client needs and market trends effectively. Team players who thrive in a collaborative office environment will excel in this role.

Role SummaryThe CRM Manager is responsible for managing customer relationships, improving customer experience, and ensuring effective use of CRM systems to support business growth, client retention, and revenue generation.Key ResponsibilitiesCRM Strategy & ManagementDevelop and implement CRM strategies to improve customer engagement and retentionManage and optimize the CRM system to ensure accurate data tracking and reportingAnalyze customer data to identify trends, opportunities, and areas for improvementCustomer Relationship ManagementBuild and maintain strong relationships with clientsEnsure timely communication and follow-up with customersHandle escalations and resolve customer issues efficientlySales & Revenue SupportWork closely with sales and marketing teams to track leads and conversionsMonitor customer lifecycle and ensure maximum client retentionSupport revenue growth through upselling and cross-selling opportunitiesData Management & ReportingMaintain accurate customer records and database hygieneGenerate regular reports on customer activity, sales performance, and retention metricsProvide insights to management for decision-makingTeam Leadership & CoordinationLead and guide the CRM team to achieve targetsAssign tasks, monitor performance, and ensure productivityCoordinate with internal departments for smooth operationsKey Skills RequiredStrong communication and interpersonal skillsProficiency in CRM software and MS ExcelAnalytical and problem-solving skillsLeadership and team management abilitiesAttention to detail and process-oriented mindsetExperience Required3+ years of experience in CRM, customer relationship management, or related roles

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

Job description:We are looking for a dynamic Customer Relationship Executive to manage and strengthen relationships with our customers. The role involves handling inquiries, resolving issues, ensuring customer satisfaction, and driving repeat business. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-centric mindset.Key Responsibilities:Customer Engagement: Build and maintain strong relationships with customers to enhance retention and loyalty.Issue Resolution: Address customer concerns, complaints, and inquiries in a timely and professional manner.Order & Delivery Coordination: Ensure smooth order processing, timely delivery, and post-sales follow-ups.Feedback Collection: Gather customer feedback to improve products, services, and overall experience.Loyalty & Offers: Inform customers about promotions, discounts, and special offers to drive sales.CRM Management: Maintain accurate customer records and interactions in the CRM system.Market Insights: Analyze customer behavior and preferences to provide input for marketing strategies.Skills & Qualifications:Bachelors degree in Business, Marketing, or a related field (preferred).Ability to handle customer queries and complaints efficiently.Good problem-solving and negotiation skills.Familiarity with CRM tools and Microsoft Office.Ability to work in a fast-paced and customer-focused environment

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

Key Responsibilities:Branch Operations & ComplianceSupervise daily branch operations to ensure seamless functionality.Ensure adherence to SEBI regulations and company policies.Conduct regular audits and maintain operational discipline.Business Development & Revenue GrowthDevelop and implement strategies to achieve branch revenue targets.Identify new business opportunities and increase client acquisition.Drive sales of equity, derivatives, mutual funds, and other financial products.Client Relationship ManagementBuild and maintain strong relationships with HNI, retail, and corporate clients.Address client queries and ensure prompt resolution of concerns.Promote personalized client service and offer suitable financial solutions.Team Leadership & Performance ManagementLead, mentor, and motivate the branch team to achieve sales targets.Monitor team performance and provide regular feedback.Conduct training sessions to enhance product knowledge and sales skills.Risk Management & ComplianceEnsure branch operations comply with SEBI regulations and internal policies.Identify risks and implement appropriate mitigation measures.Conduct periodic risk assessments and maintain reports.Dealing & Trade ExecutionExecute client trades in equity, derivatives, and other financial instruments.Ensure accurate and timely order execution while adhering to regulatory norms.Assist clients with market insights, trading strategies, and risk management.Reporting & MISPrepare and submit branch performance reports to senior management.Maintain records of sales metrics, client feedback, and operational activities.Utilize MIS reports for performance analysis and decision-making.Key Skills Required:In-depth knowledge of stock markets, trading platforms, and SEBI regulations.Proven leadership and team management abilities.Strong business development and client acquisition skills.Excellent communication, negotiation, and problem-solving skills.Ability to work under pressure and achieve business targets.Qualification:Bachelors/Masters degree in Finance, Business, or related field.

Key ResponsibilitiesTeam Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.Inventory Management: Overseeing the availability of spare parts and tools required for service operations. Required SkillsTechnical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).

As a Relationship Manager, you will be responsible for building, nurturing, and expanding long-term relationships with a portfolio of assigned clients. Your primary goal will be to understand their evolving needs, provide tailored solutions, cross-sell relevant products/services, and ensure high levels of client satisfaction and retention. This role requires exceptional interpersonal skills, a strong client-first approach, and a deep understanding of [your industry/products/services].ResponsibilitiesClient Portfolio Management:Manage and grow a dedicated portfolio of existing clients, understanding their unique needs, goals, and challenges.Conduct regular reviews and meetings (both virtual and in-person) with clients to assess their current situation and identify new opportunities.Act as the primary point of contact for all client inquiries, ensuring timely and effective resolution of issues.Needs Assessment & Solution Provision:Proactively assess client needs through in-depth conversations and analysis.Recommend and present appropriate products, services, or solutions that align with their requirements and add value.Collaborate with internal teams (e.g., product, operations, sales) to customize solutions and ensure seamless delivery.Cross-selling & Upselling:Identify opportunities to cross-sell and upsell additional products or services to existing clients based on their evolving needs.Achieve revenue and client retention targets for your assigned portfolio.Market Intelligence & Feedback:Gather and analyze client feedback, market trends, and competitor activities to inform internal strategy and product development.Communicate client insights and market intelligence effectively to relevant internal departments.Documentation & Reporting:Maintain accurate and up-to-date records of all client interactions, communications, and account activities in the CRM system.Prepare and submit regular reports on client portfolio performance, sales activities, and forecasts to management.Compliance & Ethics:Ensure all client interactions and transactions comply with company policies, industry regulations, and ethical standards.

Here's a detailed job description for a Relationship Manager in Nashik, Maharashtra, India. This role is vital for fostering strong client connections and driving business growth.Relationship Manager Job DescriptionJob Title: Relationship Manager / Client Relationship Manager / Key Account Manager (for senior roles)Department: Sales / Client Management / Business Development / Wealth Management (adjust based on specific industry)Reports To: Branch Manager / Regional Manager / Head of Sales / Client RelationsLocation: Nashik, Maharashtra, India (This role typically involves a mix of office-based work and frequent client visits within Nashik and potentially surrounding areas).Job Summary:We are seeking a proactive, client-focused, and results-driven Relationship Manager to join our team in Nashik. The ideal candidate will be responsible for building, nurturing, and expanding long-term relationships with a portfolio of clients. This role requires a deep understanding of client needs, the ability to offer tailored solutions, and a commitment to achieving business objectives while ensuring exceptional customer satisfaction.Key Responsibilities:Client Portfolio Management:Develop and manage a dedicated portfolio of individual or corporate clients.Regularly engage with clients through calls, emails, and in-person meetings to understand their evolving needs and strengthen relationships.Act as the primary point of contact for assigned clients, addressing their queries, concerns, and requests promptly and efficiently.Needs Assessment & Solutioning:Conduct thorough needs analysis to understand client financial goals, business objectives, or specific requirements.Present and explain appropriate products, services, or solutions that align with client needs and preferences.Educate clients on product features, benefits, and market trends.Business Growth & Sales/Retention:Identify opportunities for cross-selling and up-selling additional products or services to existing clients.Actively work towards achieving assigned sales, revenue, or client retention targets.Onboard new clients efficiently, ensuring a smooth and positive initial experience.Market Intelligence & Strategy:Stay informed about market trends, competitor activities, and industry developments relevant to clients in Nashik and Maharashtra.Provide feedback to internal teams (product development, marketing) on client preferences and market demands.Reporting & Compliance:Maintain accurate and up-to-date client records and interaction details in the CRM system.Prepare and present regular reports on client portfolio performance, sales activities, and relationship health.Ensure all client interactions and transactions comply with company policies, regulatory guidelines, and ethical standards.Collaboration:Collaborate effectively with internal departments such as operations, product, marketing, and customer service to ensure seamless service delivery and client satisfaction.