Service Engineer Graduate Jobs in Nashik

Sales Service Representative Job DescriptionThis job description is designed for a role that combines elements of sales support and customer service. It focuses on assisting customers with their needs, solving problems, and identifying opportunities to sell or upsell products/services.You will need to customize the bracketed information to fit your company's product, industry, and required software.SummaryWe are seeking a highly motivated and customer-focused Sales Service Representative to act as the primary point of contact for customer inquiries, product support, and order processing. This role is crucial for ensuring customer satisfaction and maximizing sales opportunities through exceptional service and relationship building. Key ResponsibilitiesCustomer Support & Problem Resolution:Respond promptly to customer inquiries via phone, email, and chat regarding orders, products, billing, and service issues.Diagnose and resolve customer problems effectively and efficiently, escalating complex issues to the appropriate department when necessary.Maintain a high level of product knowledge to provide accurate information and solutions.Sales Support & Order Management:Process customer orders, returns, and exchanges accurately and in a timely manner using the [Insert specific system, e.g., ERP, POS] system.Follow up on outstanding quotes and pending orders to drive completion.Work closely with the Sales Team to ensure seamless service delivery and communication.Relationship Building & Upselling:Identify opportunities to introduce customers to additional products, services, or upgrades (upselling/cross-selling) based on their needs.Build and maintain strong, long-lasting customer relationships to promote loyalty and repeat business.Documentation & Reporting:Accurately log all customer interactions, sales activities, and resolution details in the CRM (Customer Relationship Management) system (e.g., [Insert specific CRM, e.g., Salesforce, HubSpot]).Provide feedback to management on customer trends, issues, and potential product improvements. Qualifications and SkillsRequiredEducation: High school diploma or equivalent; an Associate's or Bachelor's degree is preferred.Experience: [Insert Number] years of experience in customer service, sales support, or a call center environment.Communication: Excellent verbal and written communication skills with a professional and empathetic phone demeanor.Software Proficiency: Proficient in Microsoft Office Suite and experience using a CRM system.PreferredIndustry Knowledge: Previous experience in the [Insert Industry, e.g., Telecom, E-commerce, Financial Services] sector.Technical Skills: Ability to quickly learn and navigate technical product information or specialized company software.

We are looking for 2 Customer Service Engineer Posts in , with deep knowledge in Equipment Manufacturing and Required Educational Qualification is : Diploma, Professional Degree, B.Tech/B.ECustomer Support Engineer : 2 NosBsc /Diploma in Electronics or EquivalentExperience min 5 to 6 year .Willing to Travel all over India. For Customer Support,

Control Panel Manufacturing Company At Nasik Required Electrical Engineers for Production , Panel Wiring and Servicing Job At Various Customers in India

Core Responsibilities1. Technical Service & MaintenanceInstallation and Commissioning: Install, configure, and commission new equipment and systems at client sites according to specifications and safety standards.Troubleshooting & Repair: Diagnose and resolve complex technical issues, breakdowns, and malfunctions on-site or remotely.Preventive Maintenance (PM): Schedule and execute routine maintenance checks to ensure equipment optimal performance and longevity, minimizing downtime.Documentation: Maintain detailed records of service calls, repairs performed, parts used, and technical issues encountered.2. Customer & CommunicationClient Support: Serve as the primary technical point of contact for clients, providing technical support and guidance.Training: Provide hands-on training to client personnel on the proper operation, basic maintenance, and safety procedures for the equipment.Feedback & Improvement: Gather client feedback on product performance and report findings to the engineering or sales teams for product improvement.3. Operational & QualityInventory Management: Manage and track spare parts and tools inventory necessary for service and repair tasks.Compliance: Ensure all work adheres to company policies, industry standards, and relevant safety regulations.Reporting: Prepare comprehensive service reports and communicate status updates on complex issues to internal management and the client.

Core Responsibilities1. Advanced Technical Expertise & TroubleshootingComplex Diagnostics: Lead the diagnosis and resolution of the most difficult and chronic technical problems, particularly those requiring in-depth knowledge of complex electrical, mechanical, or automated systems.Specialized Service: Perform advanced installation, commissioning, maintenance, and modification of high-value or specialized equipment/systems.Root Cause Analysis (RCA): Conduct detailed failure analysis and implement long-term corrective actions to prevent recurrence.2. Leadership and MentorshipTeam Guidance: Mentor, train, and provide technical guidance to junior Service Engineers and Field Technicians, helping them develop their skills.Workflow Management: Schedule and supervise service projects, ensuring efficient allocation of resources and adherence to project timelines and budget.Quality Assurance: Oversee the quality of all service work performed by the team, ensuring compliance with industry standards and regulatory requirements.3. Client Management and Business DevelopmentKey Account Support: Act as the primary technical point of contact for critical clients and key accounts, managing client expectations and ensuring high satisfaction levels.Service Contract Management: Identify opportunities for upselling service contracts, spare parts, or equipment upgrades, assisting the sales team in technical proposals.Reporting and Communication: Prepare detailed technical and service reports for both management and clients, clearly communicating complex technical information and solutions.

Key Responsibilities and Duties1. Operations and Performance ManagementSystem Monitoring: Continuously monitor the performance of operational systems (e.g., solar farms, power plants, manufacturing machinery) using local and cloud-based monitoring software.Performance Analysis: Analyze energy output, system parameters, and key performance indicators (KPIs) to ensure optimal operation and quickly identify deviations or faults.Reporting: Prepare and submit detailed daily, weekly, and monthly reports on plant/equipment performance, O&M activities, and compliance status to internal teams and clients.Optimization: Propose and implement technical improvements and productivity studies to enhance system efficiency and reduce operational costs.2. Maintenance and TroubleshootingPreventive Maintenance (PM): Develop, schedule, and execute preventive and predictive maintenance plans and routine inspections (e.g., electrical connections, mechanical components, fluid levels) to prevent system failures.Corrective Maintenance (CM) & Troubleshooting: Rapidly diagnose, analyze, and resolve system faults, equipment breakdowns, and alarms using diagnostic tools, technical manuals, and electrical measuring tools (multimeters, clamp meters).Repairs & Replacements: Perform on-site repairs, coordinate specialized repairs with vendors, and supervise the replacement and commissioning of faulty components (e.g., inverters, PV modules, switchgears).Installation Support: Assist the project team during the installation and commissioning of new systems, ensuring a smooth transition to the operations phase.3. Safety, Compliance, and CoordinationSafety & EHS: Ensure all O&M activities strictly comply with Environmental, Health, and Safety (EHS) regulations and company protocols. Prepare safety documents and method statements.Documentation: Maintain meticulous and systematic records of all maintenance activities, service reports, fault histories, and spare parts inventory.Stakeholder Liaison: Communicate effectively with customers, contractors, vendors, and internal engineering teams to coordinate site access, resolve technical queries, and ensure efficient service delivery.Technical Support: Provide technical support and hands-on training to customers and junior maintenance staff on equipment operation and troubleshooting techniques.