Service Desk Executive Graduate Experience Jobs in Mumbai

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.**Key Responsibilities:**- **Recruitment and Onboarding:** Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- **Employee Relations:** Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- **Performance Management:** Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- **Training and Development:** Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- **Payroll and Benefits Administration:** Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- **Compliance and Record Keeping:** Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.**Required Skills and Expectations:**Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

THE SAHIL HOTELJob Title: Front Office AssociateJob Summary: Represents the hotel to the guest throughout all stages of the guests stay by workingwith all hotel personnel to ensure every guest experiences superior customer care. Responsibilitiesinclude registering guests, assigning rooms, accommodating special requests, and ensuring the guestshave a pleasant stay and smooth checkout.Job Duties:Maintains an inventory of vacancies, reservations and room assignments.Possesses a working knowledge of the reservations department. Takes same day reservationsand future reservations when necessary. Knows cancellation procedures.Knows room locations, types of rooms available, and room rates.Registers arriving guests and assigns rooms.Coordinates room status updates with the housekeeping department by notifying housekeepingof all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.Coordinates guest room maintenance work with the engineering and maintenance division.Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.Knows daily activities and meetings taking place in the hotel.Reports any unusual occurrences or requests to the manager or assistant manager.Manages and resolves all guest complaints in a professional and courteous manner.Processes guest check-outs and handles monetary transactions.Maintains customers privacy.Maintains a high level of professional appearance and demeanor.Performs other duties as assigned.Qualifications:High school diploma or equivalent.Previous hotel-related experience preferred.Ability to communicate with public, hotel staff, and management in a professional manner.Knowledge of surrounding areas and local events.Ability to understand and adhere to proper credit, check cashing, and cash handling policies andprocedures. Able to properly secure guest information.Ability to learn safety, emergency, and accident prevention policies and procedures.Skilled in the use of front office equipment.Knowledge of proper telephone etiquette.Ability to work a flexible schedule, including weekends and holidays.

ServiceDesk L1 & L2: Accept incidents/requests. Log incident/request tickets in IT service desk tool. Tickets to be recorded with correct category, severity, description, and workplace user information as per the predefined matrix. Assign incidents/requests to the appropriate technical resolver group and categorize them into the appropriate severity or priority group. Route incidents to vendors for issues pertaining to DC, Network, security, and application support services. End-user workplace tickets to be managed by Customer's end-user support vendor. Follow up with Customer's technical team for incident/request status and manage notifications, including necessary escalations. Escalate tickets that have breached service levels. Log calls with Customers vendors and coordinate for hardware, firmware, and OEM-related calls for assets listed in Service Baselines (pertaining to DC/DR, network, security, and application support services scope). Vendor coordination, handling functional escalation from helpdesk executives. Remote support to Customers end-users by remote device management.

Need to Handle Showroom Clients, Making Quotations, Service Complaints need to arrange Technicians & Answer about Machines Complaints to Clients. Arrange Spare Parts from distributors, Can send emails, Advance Excel.

Job Title: Customer Service AgentJob Summary: We are seeking a proactive and dynamic Customer Service Agent to join our team. The ideal candidate will be responsible for handling various customer service duties, including making outbound calls to new customers to schedule appointments for sales representatives, following up on outstanding payments, processing orders, and providing administrative support to the manager. The Customer Service Agent plays a crucial role in ensuring exceptional customer service and contributing to the overall success of the company.Responsibilities:1. Appointment Scheduling: Initiate outbound calls to new customers to schedule appointments for sales representatives. Coordinate with the sales team to ensure timely and accurate scheduling of appointments. Maintain a detailed record of appointments and update the calendar accordingly.2. Payment Follow-Up: Contact customers to follow up on outstanding payments and resolve any payment-related issues. Provide assistance and guidance to customers regarding payment methods and billing inquiries. Collaborate with the finance department to ensure timely payment processing and resolution of payment discrepancies.3. Order Management: Receive and process orders from customers via phone, email, or online platforms. Ensure accuracy of orders and address any customer concerns or modifications. Coordinate with the warehouse or relevant departments to facilitate order fulfillment and delivery.4. Customer Support: Serve as the primary point of contact for customer inquiries, complaints, and requests. Provide exceptional customer service by addressing customer concerns promptly and professionally. Resolve customer issues or escalate them to the appropriate department for further assistance.5. Administrative Support: Assist the manager with various administrative tasks, including data entry, filing, and document preparation. Maintain organized records and documentation rela

IT Support Housing Finance MumbaiJob Responsibility:Collaborate with the procurement team to acquire IT assetsMaintain in place IT asset tracking system to monitor the location, status, and lifecycle of all assetsMaintain relationships with IT vendors, negotiate contracts, and stay informed about new technologies and industry trends.Installing & configuration of network serversCoordinate the deployment of IT assets to end-usersConduct regular audits to verify the accuracy of asset recordsShould be responsible for implementing, configuration & Troubleshooting of networks & devices supplied by the companyKey Skills: Key Skills:Ability to work independently and as part of the team and strong communication skillsExcellent problem-solving and troubleshooting skillsHighly motivated, self-sufficient and ability to learn quicklyMandatory:Proven experience in IT asset management, networking role.proficient in networking and infrastructureIndustry: OpenGender: OpenExperience: 1-3 Years of experienceJob Location: Andheri, Mumbai (Head Office)Working Days: 6 daysQualification: B.Tech/B.E. in Any SpecializationNotice Period: Immediate to 30 days onlyRelocation candidates: NO

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English