Quality Analyst Job Vacancies in Sector 18

Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills

Job Title Quality AnalystFunctionCall Centre *Working time *6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed offMinimumEducation . GraduateWork Experience2 Years - 8 YearsMinimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.GenderFemale/ MaleJob Role Can communicate in Hindi and English both. Call Audit (1) Live Call(2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

Quality Analyst:- Audit calls, emails and chats. Conduct regular feedback sessions for agents To conduct calibration session with operations and training team. Generating daily, weekly and monthly quality reports. Assistance for continual improvement. Discuss and explain the errors, and quality issues with team and provide guidance for improvement. Dip-check activity on weekly basis. Training NHT batches/Analysing OGT performance. Session basis on CAP & DAP. JCL, Brain storming sessions & Refresher session. Skills & Abilities:- Excellent Communication and written skills Team handling/Management.Interested candidates can share their resumes or call at.Interview Walk- in Details :- Agarwal Packers And Movers ltd. Jamalpur Near Electricity Board Near Amazon NCRU, Nippon Express.Date :- 11 December 2021 (Saturday)

Quality Analyst Responsibilities: Develop and execute test plans to ensure that all objectives are met. Implement and monitor test scripts to assess functionality, reliability, performance, and qualityof the service or product. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure thatquality assurance standards are achieved. Ensure that user expectations are met during the testing process. Draft quality assurance policies and procedures. Investigate customer complaints and product issues. Ensure ongoing compliance with quality and industry regulatory requirements.Quality Analyst Requirements: Experience in quality inspection, auditing, and testing. Excellent communication skills, both written and verbal. Strong computer skills and knowledge of QA databases and applications. Strong analytical and problem-solving skills. Meticulous attention to detail.

Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls

Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner

*Hiring for Quality Consultant / Quality Analyst**5 days working weekends off**Location: Gurugram (Work from Office)**Experience: 13 years in international voice or domestic cce**Salary: 1.5 2.75 LPA**Key Responsibilities*Conduct call audits and quality monitoringCoach agents to improve performance and customer experienceEnsure adherence to quality standards and processes*Eligibility*Graduate in any stream6 months international or 18 months domestic process experience (CSA/CSR/CSE)Strong English communication (verbal & written)Willing to work in a 247 international processSkills Required:Quality Audit, Call Monitoring, Quality AnalysisPerks:Travel reimbursementIn-house cafeteria & game zoneFree parkingInterview: 2 video rounds, same-day offer