Operation Executive Jobs

We are looking for a detail-oriented Backend Executive to support our daily business operations by managing data, maintaining records, processing documentation, and coordinating with internal teams. The ideal candidate should have good organizational skills, basic computer knowledge, and the ability to work efficiently in a fast-paced environment.

We are looking for a BPO Executive to join our team in Dehradun. This is a part-time position suitable for freshers who have completed their 12th grade. As a BPO Executive, you will play a vital role in delivering excellent service to our customers.**Key Responsibilities:**- **Customer Service Support:** Assist customers by addressing their inquiries and resolving issues in a timely manner, ensuring a positive experience.- **Call Management:** Handle inbound and outbound calls, providing information about products and services while documenting important customer details.- **Data Entry:** Enter and maintain accurate customer information in our database to ensure up-to-date records and assist in operational efficiency.- **Follow-Up Communications:** Conduct follow-up calls with customers to ensure their satisfaction and gather feedback on services provided.- **Team Collaboration:** Work closely with team members to achieve goals and share insights that can enhance service delivery.**Required Skills and Expectations:**- **Communication Skills:** Clear verbal and written communication skills are essential for interacting with customers and team members effectively.- **Basic Computer Knowledge:** Familiarity with computer applications and data entry systems is required to manage information accurately.- **Problem-Solving Ability:** Must possess a proactive approach to identify issues and provide effective solutions.- **Adaptability:** The ability to work in a fast-paced environment and handle multiple tasks as needed is important.- **Team Player:** Willingness to collaborate and support colleagues in achieving team objectives is expected. If you are eager to learn and grow in a dynamic environment, we encourage you to apply for this role.

We are looking for a friendly, energetic, and customer-focused Front Desk Executive to join our team. The candidate will be the first point of contact for members and visitors, ensuring a welcoming environment and providing excellent customer service.Key Responsibilities:Greet members and visitors professionally and assist them with their queries.Provide information about gym memberships, packages, facilities, and promotional offers.Manage member registrations, renewals, attendance, and database records.Handle incoming calls, WhatsApp messages, emails, and walk-in inquiries.Schedule appointments, fitness consultations, and trial sessions.Coordinate with trainers and management to address member concerns.Maintain a positive and welcoming experience for all members.

Guest Services: Greet guests warmly, manage express check-ins and check-outs, verify identities, and handle room keys.Reservations & Communication: Answer phone calls and emails, manage room bookings, and provide accurate details on tariffs and hotel amenities.Revenue Optimization: Upsell room upgrades, promote hotel services (e.g., spas, restaurants), and process early check-in/late check-out fees.Interdepartmental Coordination: Liaise closely with Housekeeping (for room status), Maintenance, and F&B to ensure seamless guest stays.Issue Resolution: Handle guest feedback and complaints professionally, ensuring quick service recovery.

As an Operations Executive based in Thane, you will play a vital role in ensuring smooth and efficient business operations. Your primary responsibility will be to streamline processes and support day-to-day activities.- **Process Management**: You will monitor and improve existing operational processes to enhance efficiency and productivity within the team.- **Data Handling**: Collect, organize, and analyze data related to operational activities to assist in decision-making and reporting.- **Collaboration and Communication**: Work closely with various departments to ensure seamless coordination and resolve operational issues quickly.- **Documentation and Reporting**: Prepare and maintain accurate records of operational activities and report findings to management for review.- **Customer Support**: Address any inquiries or issues from clients related to operations, ensuring positive customer experiences.To be successful in this role, you should have a minimum of 1 to 2 years of experience in operations or a related field. An advanced or higher diploma is required. You must possess strong organizational skills to handle multiple tasks effectively. Excellent communication skills are essential to collaborate with team members and departments. Proficiency in data analysis and familiarity with relevant software tools will enhance your ability to perform well in this position. A proactive attitude and problem-solving skills are also crucial to succeed in a dynamic work environment.

As a Logistics Executive, you will play a vital role in ensuring smooth operations in the supply chain process. Your responsibilities will include:- **Managing Inventory:** Track and record inventory levels to ensure that the right amount of products is available when needed, helping to avoid stockouts or overstock situations.- **Coordinating Shipments:** Arrange and schedule shipments with different carriers to ensure timely delivery of goods, maintaining an efficient and reliable transport network.- **Documentation Handling:** Prepare and manage all documentation related to shipping and receiving, ensuring that all records are accurate and compliant with regulations.- **Communicating with Suppliers and Customers:** Act as a point of contact for inquiries from suppliers and customers, providing updates on order status and addressing any issues that may arise.- **Monitoring Deliveries:** Keep track of deliveries to ensure they arrive on time and in good condition, promptly resolving any issues related to delays or damages.To excel in this role, you should possess the following skills and qualifications:- **Basic Computer Skills:** Proficiency in using computer software, particularly for tracking shipments and managing documents.- **Communication Skills:** Ability to clearly convey information and build relationships with team members, suppliers, and customers.- **Attention to Detail:** Strong focus on accuracy to prevent errors in inventory and shipments.- **Problem-Solving Skills:** Ability to think critically and address challenges that arise during logistics operations.This position is ideal for individuals eager to start a career in logistics, requiring a proactive attitude and a willingness to learn.

Airport Operations Executive - KolkataLocation: Kolkata, West BengalJob Type: Full-TimeDepartment: Airport Customer ServiceJob DescriptionWe are seeking enthusiastic, customer-focused, and professional individuals to join our team as Airport Customer Service Associates. The role involves assisting passengers throughout their airport journey, ensuring a smooth travel experience, and maintaining high standards of customer service.Key ResponsibilitiesWelcome and assist passengers at the airport terminal.Provide information regarding flights, boarding gates, and airport facilities.Support check-in and boarding procedures.Verify passenger travel documents when required.Handle customer inquiries and resolve concerns professionally.Assist passengers with baggage-related queries.Provide special assistance to elderly passengers, families, and travelers with special needs.Coordinate with airline and airport teams to ensure efficient passenger service.Maintain compliance with airport safety, security, and customer service standards.Eligibility CriteriaMinimum Qualification: Higher Secondary (10+2) Pass.Graduates are encouraged to apply.Good communication skills in English and Hindi.Basic computer knowledge.Strong interpersonal and customer service skills.Ability to work in rotational shifts.Gender Male & Female Candidates Can ApplySalary Package Annual Salary: 2.75 Lakh - 3.75 Lakh Per Annum(Based on qualifications, skills, interview performance, and experience)Required SkillsExcellent communication skillsCustomer service orientationPositive attitude and professional appearanceTeamwork and coordinationProblem-solving abilityTime management skillsCareer GrowthCustomer Service Associate Senior Customer Service Associate Passenger Service Executive Airport Operations Executive Airport Duty ManagerJoin the aviation industry and help create a seamless and memorable travel experience for passengers while building a rewarding career in airport operations and customer service.

As an Airport Guest Relationship Executive, you will play a crucial role in enhancing the experience of travelers at the airport. Your primary focus is to ensure that guests feel welcomed and supported throughout their journey. **Key Responsibilities:**- **Greeting Guests:** You will be the first point of contact for travelers, welcoming them warmly and assisting them with any inquiries to create a positive first impression.- **Providing Information:** You will guide guests by offering accurate information about flight details, terminal services, and airport facilities to help them navigate the airport smoothly.- **Handling Complaints:** When guests have concerns or issues, you will listen actively and resolve their complaints efficiently to ensure customer satisfaction.- **Coordinating with Airlines:** You will liaise with various airlines to ensure timely assistance for guests, especially in case of flight delays or cancellations.- **Maintaining Communication:** You will keep guests informed about changes in their flight status and other important updates to ensure they are well-prepared.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to communicate clearly and effectively, both verbally and in writing, to interact with guests and team members.- **Customer Service Orientation:** A friendly and helpful attitude is essential as you will be assisting guests with their needs.- **Problem-Solving Abilities:** You should be able to think on your feet and find solutions to issues that arise during your interactions with guests.- **Attention to Detail:** Being meticulous will help you provide accurate information and enhance the guest experience.- **Team Player:** You will work closely with other team members and departments, so being collaborative is important. Candidates with a passion for customer interaction and a willingness to learn can thrive in this dynamic role.

Key ResponsibilitiesInbound Operations: Oversee the receipt of all incoming raw materials or finished goods. Verify physical counts against purchase orders, delivery challans, and packing lists before updating systems.Inventory Control & Accuracy: Conduct regular cycle counts and periodic physical stock audits. Reconcile physical inventory with system records (ERP/WMS) to minimize stock variances.Outbound Logistics: Coordinate picking, packing, and staging activities according to daily dispatch plans. Ensure accurate billing, invoice generation, and commercial documentation (E-Way bills, gate passes).Space Optimization: Manage warehouse layout and material placement using FIFO (First-In, First-Out) or FEFO (First-Expired, First-Out) methodologies to maximize space utilization.ERP/WMS Management: Maintain real-time data integrity by accurately logging stock movements, material rejections, and inventory adjustments in the ERP system (e.g., SAP, Oracle, or Tally).Manpower Supervision: Supervise floor staff, loaders, and forklift operators. Distribute daily workloads, monitor productivity, and enforce discipline on the shop floor.Safety & 5S Implementation: Ensure the warehouse maintains a clean, safe, and organized environment following 5S practices. Enforce strict adherence to safety protocol and proper handling of material storage equipment.

Key ResponsibilitiesData Management & Entry: Accurately input, update, and maintain critical business data (customer profiles, invoice records, inventory logs, or lead sheets) in MS Excel or CRM software.Documentation & Verification: Review incoming business files, customer applications, or vendor KYC details for completeness and verify them against company guidelines before processing.Report Generation: Extract raw data from company systems to compile regular daily, weekly, or monthly operational status reports for management review.Sales & Logistics Support: Coordinate with field sales teams or dispatch units to handle order processing, generate quotations, issue delivery challans, and track dispatch statuses.Email & Correspondence Management: Monitor the central backend email inbox, route inquiries to relevant departments, and draft professional follow-up emails to internal or external stakeholders.Filing & Archiving: Establish and organize logical digital folders and physical files so that crucial documents can be retrieved instantly when needed.Inter-Departmental Coordination: Liaison between finance, sales, and HR teams to pass on operational data, ensuring seamless workflows.

Key Responsibilities1. Sourcing & Vendor Management Research and identify new vendors, manufacturers, and distributors to expand product variety and secure better trade margins. Evaluate and onboard suppliers based on criteria like product freshness, cost, credit terms, and delivery reliability. Maintain strong, long-term relationships with existing suppliers to ensure smooth communication and priority restocking. 2. Negotiation & Cost Control Negotiate competitive commercial terms, bulk volume discounts, schemes, and favorable payment/credit cycles with vendors. Analyze market trends and pricing fluctuations to ensure the company procures goods at the lowest total cost without compromising on quality. Handle supplier disputes regarding damaged stock, delivery shortages, or billing mismatches, and process Material Rejection Reports (MRR) for credits. 3. Order Processing & Supply Chain Coordination Raise, review, and process computerized Purchase Orders (POs) accurately using internal retail databases or ERP software. Track pending shipments and coordinate closely with logistics and warehouse teams to ensure on-time delivery of stock. Monitor incoming delivery challans and verify that the physical quantities and item rates perfectly match the approved POs.4. Inventory Management & Shelf Availability Analyze store-level inventory levels and sales data to forecast future stock requirements. Define optimal re-order points for high-demand SKUs to avoid stock-outs or over-stocking. Identify slow-moving or close-to-expiry inventory and collaborate with the sales/marketing team to plan promotional clearances.