Operation Executive Job Vacancies in Surat

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

Join our team as a Data Entry Executive, where you will handle online data entry tasks from the comfort of your home. This position is ideal for freshers with at least a 10th-grade education looking for part-time opportunities.Key Responsibilities:- Data Entry: Accurately input data into online databases and spreadsheets, ensuring information is precise and error-free.- Record Maintenance: Regularly update and maintain records, verifying the accuracy of the data entered and making corrections as needed.- Report Generation: Assist in compiling data reports for management, helping in the analysis of trends and assisting in decision-making processes.- Collaboration: Communicate with team members to understand data requirements and discuss any discrepancies, ensuring smooth workflow.Required Skills and Expectations:Candidates must have a strong command of basic computer applications, including word processing and spreadsheet software. The ability to type quickly and accurately is essential, as is a keen eye for detail to catch errors and inconsistencies. Effective communication skills are also important for team collaboration. We expect all applicants to be self-motivated, organized, and capable of working independently, managing their time efficiently to meet deadlines. This role provides a valuable opportunity to gain hands-on experience in data management while working from home.

We are looking for a dedicated Data Entry Executive to join our team. This is a part-time, work-from-home role suited for females, and we welcome fresh graduates with a minimum education of 12th grade.Key Responsibilities:- Data Input: Accurately enter information into our databases and systems. You will be responsible for typing data quickly and correctly to maintain reliable records.- Data Verification: Review and confirm the accuracy of data before submission. You will check for errors and ensure all data entries are complete and accurate.- Record Maintenance: Organize and maintain files and records efficiently. You will keep the data management system updated and readily accessible for easy retrieval.- Reporting: Generate basic reports based on the data entered. You will assist in compiling necessary reports for analysis and review.- Communication: Respond to queries related to data management. You will interact with team members to clarify any doubts or issues concerning data.Required Skills and Expectations:Candidates should possess excellent typing skills and a high degree of accuracy. Familiarity with basic computer applications and data entry software is essential. The ideal candidate should be detail-oriented, able to work independently, and manage time effectively to meet deadlines. Good communication skills and a proactive attitude are also important for this role. Your ability to learn quickly and adapt to new tasks will be highly valued.

We are looking for enthusiastic individuals to join our team as Ground Staff in Surat. This role involves providing support and ensuring a smooth experience for our customers. Key responsibilities include:- Customer Service: Interact with passengers, assist with check-in procedures, and answer inquiries about flights and services, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage and process passengers' luggage, ensuring it is safely stored and delivered while maintaining accurate records to prevent loss.- Safety Inspections: Conduct routine checks for safety and security, ensuring compliance with airport regulations and maintaining a secure environment.- Communication: Coordinate with airline staff and other departments to relay essential information regarding delays or changes, helping to minimize passenger inconvenience.- Documentation: Assist in preparing necessary documentation for flights and maintaining accurate records of flight operations, contributing to efficient operations.The ideal candidate should possess:- Communication Skills: Ability to interact clearly and effectively with customers and team members.- Teamwork: A collaborative mindset, willing to work closely with others to achieve common goals.- Problem-Solving: Strong analytical skills to address and resolve any issues that may arise during service.- Adaptability: Willingness to work in a dynamic environment, handling varying tasks and responsibilities.- Organization: Ability to manage multiple tasks efficiently while maintaining attention to detail.Candidates with 0 to 6 years of experience and a minimum educational qualification of 12th grade are encouraged to apply.

We are seeking a motivated Data Entry Executive for a part-time position, perfect for those looking to gain experience. This role involves various data management tasks from the comfort of your home.Key Responsibilities:- Inputting Data: Accurately enter and update information into databases or spreadsheets, ensuring all data is correct and complete.- Maintaining Records: Organize and maintain files and databases, allowing for easy access to needed information.- Reviewing Information: Regularly check entered data for accuracy, identifying any discrepancies or errors that need correction.- Reporting: Prepare simple reports based on the collected data to assist in analyzing trends or insights.Required Skills and Expectations:Candidates should have basic computer skills, including proficiency in using software like Microsoft Excel and Word. Attention to detail is crucial, as even small errors can have significant consequences. You should be organized, able to manage time efficiently, and meet deadlines set for tasks. Good communication skills are important, as you may need to collaborate with team members or respond to inquiries. A positive attitude towards learning and adaptability in a work-from-home environment are highly valued. This role is ideal for recent school graduates or anyone looking to begin their career in data management. You should be ready to work independently and take the initiative to improve your skills.

Responsibilities:- Develop and implement strategic sales plans to achieve sales targets and expand companys customer base- Build and maintain strong relationships with existing and potential clients to ensure customer satisfaction and loyalty- Drive sales efforts by creating and executing effective sales strategies- Identify new business opportunities and generate leads through networking and market research- Collaborate with marketing team to develop promotional materials and campaigns to support sales efforts- Monitor and analyze sales performance metrics to evaluate effectiveness of strategies and make adjustments as needed

We are seeking an Air Ticketing Executive to join our team in Surat. This role is ideal for individuals passionate about travel and customer service, regardless of their experience level. Your main responsibilities will include the following:- Booking Airline Tickets: You will handle flight reservations for customers by utilizing booking systems, ensuring accuracy in ticket details and pricing.- Customer Support: Provide assistance to clients regarding flight options, itineraries, and any changes they may need. Your friendly communication will help ensure a positive experience.- Managing Payments: Process payments for ticket bookings, carefully handling transactions to ensure that all financial details are correct.- Resolving Issues: Address any issues that may arise with bookings, such as cancellations or changes, and work quickly to find suitable solutions for customers.- Record Keeping: Maintain accurate records of ticket sales and customer interactions, ensuring all data is secure and organized for future reference.The ideal candidate for this position should possess a strong interest in the travel industry, along with basic computer skills for navigating booking systems. Effective communication skills are essential, as you will interact with customers regularly. An ability to work well under pressure and adapt to changing situations is important. A high school diploma is required, and a background in travel or hospitality will be an added advantage. The role requires a commitment to providing excellent service in a full-time office environment.