Serve as an influential expert on the client experience/engagement fundamentals- Focus on communication aspect of the clients, review feedback and work out strategies/plan/create holistic solutions to improve the experience- Increase client satisfaction, loyalty and advocacy- Increase Net Promoter Score (NPS), Client Satisfaction (CSAT), Client Engagement Score (CES)- Analyze patient satisfaction metrics to track and monitor satisfaction/engagement trends. Effectively interpret and explain patient experience data to internal stake holders.- Identify gaps/opportunities for service & engagement improvement, and develop and implement recommended action to improve the patient experience. - Make visits to all the units of the organization to understand the service trends, patient experience, and leakages, formulate and implement strategies.- Interaction with internal departmentsSkills & Ability Required :-- Excellent communication skills (spoken & written) - Language - Proficiency in English - Strong organization, project management skills - Problem-solving, analytical skills and attention to detailing- Ability to multitask and prioritize daily workload - Ability to work independently in a collaborative environment