Business Development Executive

Vtekis Consulting LLP

Serve as an influential expert on the client experience/engagement fundamentals

- Focus on communication aspect of the clients, review feedback and work out strategies/plan/create holistic solutions to improve the experience

- Increase client satisfaction, loyalty and advocacy

- Increase Net Promoter Score (NPS), Client Satisfaction (CSAT), Client Engagement Score (CES)

- Analyze patient satisfaction metrics to track and monitor satisfaction/engagement trends. Effectively interpret and explain patient experience data to internal stake holders.

- Identify gaps/opportunities for service & engagement improvement, and develop and implement recommended action to improve the patient experience.

- Make visits to all the units of the organization to understand the service trends, patient experience, and leakages, formulate and implement strategies.

- Interaction with internal departments

Skills & Ability Required :-

- Excellent communication skills (spoken & written) - Language - Proficiency in English - Strong organization, project management skills - Problem-solving, analytical skills and attention to detailing

- Ability to multitask and prioritize daily workload

- Ability to work independently in a collaborative environment

Experience : 5 - 10 Years

No. of Openings : 10

Education : Any Bachelor Degree, M.B.A/PGDM

Role : Business Development Manager

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : Male

Job Country : India