To ensure recovery as per the assigned KRAs Focus on controlling Roll Forwards and maintaining requisite Normalization in cases assigned. Proactive in coming up with suggestion in policy changes on collections. Maintaining proper Feedbacks of each contract and provides the same as and when requested. Maintain MIS of recoveries done and their month/quarter/year end status Ensure adherence to SOP. To adhere to the NBFC processes and procedures To adhere to Collection audit requirement.