Manager CRM Graduate Fresher Jobs in Chennai

As a Voice Process Executive in Valasaravakkam, Chennai, you will be responsible for handling inbound and outbound calls to assist customers with inquiries and provide support. You will need to effectively communicate with customers to resolve issues and provide information about products or services.Key responsibilities include answering calls professionally, addressing customer inquiries and resolving complaints, following call scripts when necessary, and maintaining customer satisfaction by providing excellent service. You will also need to accurately document customer interactions and update records in the system.To excel in this role, you should have excellent communication skills, a customer-focused mindset, and the ability to multitask effectively. A graduate degree is required for this position, and previous experience in a customer service or call center role is preferred but not mandatory. Additionally, you should be able to work well in a fast-paced environment, be detail-oriented, and have strong problem-solving skills. Flexibility in working hours may be required for this full-time position.

Roles & Responsibilities Responsible for establishing existing accounts and identifying new accounts. Must work with estimating to develop pricing and proposals, and negotiate contracts. Develop plans to business from Key Accounts and provide management with requiredinformation for pricing decisions and product development. Develop close customer relationships with Key decision makers in purchasing,technology, and at the customer end. Good knowledge in working with internal ERP.Required Skills Developing growth strategies and plans to generate potential new opportunities inthe IT Industry. Developing and managing relationships with potential clients, influencers and keystakeholders Managing and retaining relationships with existing clients and improve loyaltystrategies. Through the in-depth understanding of clients needs, identifying new opportunitiesand emerging markets and the dynamics of market. Managing proposals, quotations, bids and tenders. Identifying and mapping business strengths and customers requirement in varioussectors. Market research and capturing on viable business growth and emerging trends. Participating in new business contract negotiations, drafting and reviewing contracts Continually developing employers brand and building increasing awareness in themarket. Excellent communication and presentation skills Excellent leadership and strategic thinking skills and demonstrate high level ofintegrity. Able to work effectively and responsibly and collaborate effectively with operationsteam. Experience with design and implementation of business development strategy for theERP, e-commerce, Mobile Application, POS, CRM, etc.Desired Candidate Profile Minimum two years of experience in filed sales in IT industry. Proficiency in speaking Tamil, English and Hindi is preferred. Should have two-wheeler and laptop.

Position DescriptionA CRM Manager, or Customer Relations Manager, ensures that representatives who answer phones and handle customers are well-trained, that the phone lines are adequately manned and that customer complaints are resolved.Essential Duties and Responsibilities of a CRM ManagerSupervises customer service representatives.Ensures that customers receive the quickest service possible.Assists representatives in handling disappointed customers.Determines a course of action to resolve customer problems.Interacts with customers using phone, fax, email, the company website and in person.Provides assistance to representatives during extremely busy times.Ensures that customer service representatives follow all company policies and procedures when dealing with customers.Collects customer payments.Issues customer refunds.Takes customer complaints to upper management when necessary.Interacts with vendors.Coordinates employee meetings, parties and continuing education.Generates reports for upper management.Helps create, update and maintain call script for representatives.Maintains database of customers for follow up.Ensures a seamless process flow from the customers initial order to the delivery of products and services.Uses social media to help promote the companys products and services.Reviews customer evaluations in regards to service representatives work and looks for areas that need improvement.Trains newly hired customer service representatives.Trains representatives on new equipment and software.Approves employees time sheets for payroll.Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.Trains representatives on new product and service offerings as well as special sales and promotions.Analyzes the results of direct mail marketing and email campaigns.Helps develop new products, services and promotions based on customer preferences.Meets de