Business Assistant

India Filings Private Limited

Position Description

A CRM Manager, or Customer Relations Manager, ensures that representatives who answer phones and handle customers are well-trained, that the phone lines are adequately manned and that customer complaints are resolved.

Essential Duties and Responsibilities of a CRM Manager

Supervises customer service representatives.

Ensures that customers receive the quickest service possible.

Assists representatives in handling disappointed customers.

Determines a course of action to resolve customer problems.

Interacts with customers using phone, fax, email, the company website and in person.

Provides assistance to representatives during extremely busy times.

Ensures that customer service representatives follow all company policies and procedures when dealing with customers.

Collects customer payments.

Issues customer refunds.

Takes customer complaints to upper management when necessary.

Interacts with vendors.

Coordinates employee meetings, parties and continuing education.

Generates reports for upper management.

Helps create, update and maintain call script for representatives.

Maintains database of customers for follow up.

Ensures a seamless process flow from the customers initial order to the delivery of products and services.

Uses social media to help promote the companys products and services.

Reviews customer evaluations in regards to service representatives work and looks for areas that need improvement.

Trains newly hired customer service representatives.

Trains representatives on new equipment and software.

Approves employees time sheets for payroll.

Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.

Trains representatives on new product and service offerings as well as special sales and promotions.

Analyzes the results of direct mail marketing and email campaigns.

Helps develop new products, services and promotions based on customer preferences.

Meets de

Experience : 0 - 2 Years

No. of Openings : 10

Education : Diploma, Any Bachelor Degree, B.A, B.B.A, B.Com

Role : Business Assistant

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India