Answering calls and emails of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Route/Assign tickets to the appropriate support group, if necessary.
Key Skills : help desk manager,itil,it support engineer,help desk
Technical support, implementation, monitoring and maintenance of Network and infrastructure.
- Implementing IT Helpdesk process and tool
- Managing and monitoring all the support calls and ensuring the closer with in the SLA by ...
Key Skills : desktop support engineer,it helpdesk manager,itil-information technology infrastructure library,technical support executive