IT Support Executive Job Vacancies in Navi Mumbai

The interested candidate should have a good communication skill in English & Marathi, & experience in providing telephonic support to Banking Sector for Banking Software Support, ERP Support, Core Banking Applications.

About Pyramid Technical Services Pvt. Ltd.Pyramid Technical Services Pvt. Ltd. is a leading engineering and technology solutions company providing end-to-end support in design, procurement, and project execution. We are committed to innovation, reliability, and operational excellence across all our business functions.We are looking for a dedicated and proactive IT Support Executive to join our team and ensure seamless operation of our IT infrastructure across departments.________________________________________Job BriefThe IT Support Executive will serve as the first point of contact for all internal employees experiencing technical issues related to computer systems, hardware, software, and networking. The role requires strong technical knowledge, attention to detail, and excellent communication skills to resolve issues efficiently while maintaining a high level of user satisfaction.________________________________________Key Responsibilities1. Provide first-level technical support (in-person, phone, and email) for all IT-related issues, including hardware, software, network, and applications.2. Diagnose and resolve problems related to desktops, laptops, mobile devices, operating systems (Windows/macOS), and Microsoft Office Suite.3. Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN) and escalate complex issues to internal or external IT teams/vendors.4. Install, configure, and maintain computer hardware (printers, scanners, peripherals) and software applications.5. Perform regular system updates, patches, and data backups to ensure integrity and security.6. Maintain an up-to-date inventory of all IT assets, hardware, and software licenses.7. Assist in onboarding and offboarding processes setting up or decommissioning IT equipment for employees.8. Document technical issues, resolutions, and create knowledge base articles for internal reference.9. Coordinate with external vendors and service providers for hardware repairs, software licensing, and IT-related procurement.10. Monitor system performance and proactively identify potential issues before they impact operations.11. Ensure antivirus, firewall, and other endpoint security systems are up-to-date and functioning properly.12. Support email account management, user access control, and password reset requests in line with IT policies.13. Assist in implementing and maintaining company-wide IT policies, data security protocols, and user awareness initiatives.14. Provide basic IT training and guidance to employees to enhance system usage efficiency.________________________________________Requirements & Skills1. Hands-on experience supporting Microsoft 365 / Office 365 (Outlook, Word, Excel, PowerPoint, Teams) or Google Workspace (Gmail, Docs, Drive).2. Strong working knowledge of Windows and/or macOS operating systems.3. Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.4. Proficiency in installation, configuration, and troubleshooting of desktops, laptops, and peripherals.5. Excellent analytical and problem-solving abilities.6. Strong verbal and written communication skills to explain technical concepts clearly to non-technical users.7. Customer-focused attitude with patience and empathy when handling support requests.8. Ability to work independently, prioritize multiple tasks, and perform well under pressure.________________________________________Why Join Pyramid Opportunity to work in a growing, technology-driven organization. Exposure to diverse IT infrastructure and systems. Collaborative and supportive work environment that encourages growth and learning.

Excellent Spoken English skills.Logging call received by Business Users from Email/Phone/WebHardware fault diagnosis & isolation on desktops / laptops.OS Support on Windows 7, Windows 10 & other System Software support.Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).Providing Remote Support to the calls loggedConfigure / troubleshoot Network connectivity of desktops / laptopsTroubleshooting issues related to Internet, Intranet.Laptop/Desktop Encryption Support.Configuring the printers & resolving print related issues of the users.Support for VPN connectivity support.Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.Co-ordinate and escalation with other support groups.

it hardware engineer require at Mumbai central location for 15/20 days. freshers also welcome training also provided joining immediately interested candidates can send me your cv on whatsup 8355862803 or call between 9am to 9pm

Production support IT support engineer providing 24 /7 expert technical support and consultation for Windows based operating systems. Position also requires significant experience with DNS, Web application, Emailing systems, IIS, Database Administration, Desk / C panel and other web control panels. Position conducts and coordinates the analysis, planning and implementation of systems software and/or hardware. Analyzes, designs, tests, debugs, maintains, modifies and documents operating systems. Defines systems hardware and/or hardware requirements and determines systems specifications and/or customizations. Coordinates the design of subsystems and integration of total systems. Identifies and resolves highly complex problems. Provides direction and/or guidance to less experienced staffResponsibilities: Manage multiple database, http, ftp, and mail servers Install, configure, maintain, and upgrade server software Install and configure off-the-shelf applications Oversee security issues and backup plans Support and maintain legacy platforms Acquire new platforms as needed Develop and refine support team escalation procedures Work towards platform hardware/software standardization Bridge web and in house hardware. Report on current and projected status of all platforms Interact with in-house staff and management as well as outside consultants, vendors, and support teams. Participate in long-term strategic decision-making regarding web activities. Taking ownership of technical issues, and working with our development group to resolvemore advanced issues when necessaryAdditional responsibilities include: Resolving escalated customer complaints without the need for team lead intervention Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Supporting internal / external IT related issues Work with a team to automate management tasks, streamline processes

Job SummaryWe are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.Key Responsibilities1. Troubleshooting and Issue Resolution:o Respond to customer inquiries, diagnose technical problems, and provide step-by-step guidance.o Analyze, troubleshoot, and resolve hardware, software, and network-related issues.o Escalate complex issues to appropriate teams, ensuring timely and efficient resolution.2. Customer Interaction:o Provide excellent customer service by communicating effectively with clients to understand and resolve their issues.o Educate customers on product features, best practices, and troubleshooting techniques.3. Documentation and Reporting:o Document all support activities, including troubleshooting steps, resolutions, and client feedback.o Contribute to the knowledge base by creating and updating FAQs, manuals, and technical support documentation.4. Product and Process Improvement:o Identify patterns in customer issues and provide feedback to product and engineering teams for improvement.o Actively participate in team meetings to share insights, learnings, and suggestions for enhancing the support process.5. Collaboration and Continuous Learning:o Work closely with cross-functional teams (development, quality assurance, product management) to resolve issues and improve customer satisfaction.o Stay updated on the latest industry trends, tools, and technologies.Required Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Proven experience in technical support, IT support, or related field. Proficiency in diagnosing software and hardware issues. Strong knowledge

IT Support Housing Finance MumbaiJob Responsibility:Collaborate with the procurement team to acquire IT assetsMaintain in place IT asset tracking system to monitor the location, status, and lifecycle of all assetsMaintain relationships with IT vendors, negotiate contracts, and stay informed about new technologies and industry trends.Installing & configuration of network serversCoordinate the deployment of IT assets to end-usersConduct regular audits to verify the accuracy of asset recordsShould be responsible for implementing, configuration & Troubleshooting of networks & devices supplied by the companyKey Skills: Key Skills:Ability to work independently and as part of the team and strong communication skillsExcellent problem-solving and troubleshooting skillsHighly motivated, self-sufficient and ability to learn quicklyMandatory:Proven experience in IT asset management, networking role.proficient in networking and infrastructureIndustry: OpenGender: OpenExperience: 1-3 Years of experienceJob Location: Andheri, Mumbai (Head Office)Working Days: 6 daysQualification: B.Tech/B.E. in Any SpecializationNotice Period: Immediate to 30 days onlyRelocation candidates: NO

1. Installation of EXE & Web-Based Software at Client PC/ Server Machine.2. Troubleshooting for Software Related issues.3. Attend support calls and resolve issues that arrived at the client's side.4. Create a ticket for each and every problem and get it resolved as soon as possible.5. Co-ordinate with the IT member for new implementation and close support tickets.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician