IT Support Executive | Nerul - Navi Mumbai | Salary Upto Lpa

about pyramid technical services pvt. ltd.

pyramid technical services pvt. ltd. is a leading engineering and technology solutions company providing end-to-end support in design, procurement, and project execution. we are committed to innovation, reliability, and operational excellence across all our business functions.

we are looking for a dedicated and proactive it support executive to join our team and ensure seamless operation of our it infrastructure across departments.

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job brief

the it support executive will serve as the first point of contact for all internal employees experiencing technical issues related to computer systems, hardware, software, and networking. the role requires strong technical knowledge, attention to detail, and excellent communication skills to resolve issues efficiently while maintaining a high level of user satisfaction.

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key responsibilities

1. provide first-level technical support (in-person, phone, and email) for all it-related issues, including hardware, software, network, and applications.

2. diagnose and resolve problems related to desktops, laptops, mobile devices, operating systems (windows/macos), and microsoft office suite.

3. troubleshoot network connectivity issues (lan/wan, wi-fi, vpn) and escalate complex issues to internal or external it teams/vendors.

4. install, configure, and maintain computer hardware (printers, scanners, peripherals) and software applications.

5. perform regular system updates, patches, and data backups to ensure integrity and security.

6. maintain an up-to-date inventory of all it assets, hardware, and software licenses.

7. assist in onboarding and offboarding processes — setting up or decommissioning it equipment for employees.

8. document technical issues, resolutions, and create knowledge base articles for internal reference.

9. coordinate with external vendors and service providers for hardware repairs, software licensing, and it-related procurement.

10. monitor system performance and proactively identify potential issues before they impact operations.

11. ensure antivirus, firewall, and other endpoint security systems are up-to-date and functioning properly.

12. support email account management, user access control, and password reset requests in line with it policies.

13. assist in implementing and maintaining company-wide it policies, data security protocols, and user awareness initiatives.

14. provide basic it training and guidance to employees to enhance system usage efficiency.

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requirements & skills

1. hands-on experience supporting microsoft 365 / office 365 (outlook, word, excel, powerpoint, teams) or google workspace (gmail, docs, drive).

2. strong working knowledge of windows and/or macos operating systems.

3. basic understanding of networking concepts such as tcp/ip, dns, and dhcp.

4. proficiency in installation, configuration, and troubleshooting of desktops, laptops, and peripherals.

5. excellent analytical and problem-solving abilities.

6. strong verbal and written communication skills to explain technical concepts clearly to non-technical users.

7. customer-focused attitude with patience and empathy when handling support requests.

8. ability to work independently, prioritize multiple tasks, and perform well under pressure.

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why join pyramid

• opportunity to work in a growing, technology-driven organization.

• exposure to diverse it infrastructure and systems.

• collaborative and supportive work environment that encourages growth and learning.

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  B.Sc

• Role

  IT Support Executive

• Industry Type

  Oil / Gas / Petroleum / Solar / Power & Energy

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NERUL - NAVI MUMBAI