IT Support Engineer Jobs

Job Title: Technical Support Engineer Company: Magnum Solutions Department: Technical / Service Support Job Summary:Magnum Solutions is seeking a Technical Support Engineer who can deliver excellent technical service and support to our clients. The role includes handling CCTV installations, networking, system troubleshooting, and on-site maintenance to ensure smooth and efficient operations.

Goregaon, Mumbai 0-1 YearResponsibilities:Troubleshoot hardware & software issuesInstall & configure systems, printers, applicationsBasic network (LAN/Wi-Fi) supportSystem updates & IT asset managementSkills:Basic hardware + software knowledgeWindows / MS Office familiarityBasic networking (IP, DNS)Problem-solving skills

Troubleshoot and resolve complex hardware and software issues on desktops, laptops, andother devices. Provide comprehensive IT support to users for a wide range of technical challenges. Oversee network performance, proactively identify and troubleshoot network problems, andEnsure optimal functionality. Design, implement, and manage LAN and wireless networks to meet evolving businessneeds. Maintain a comprehensive IT asset inventory, including tracking utilization, depreciation, andlifecycle management. Conduct regular IT asset audits to ensure accurate records and optimal resource allocation. Manage IT-related inventory, ensuring e:icient issuance of hardware, software, andaccessories to users. Maintain the cleanliness and functionality of desktops and network racks. Install and configure software with organizational credentials, adhering to security bestpractices. Generate and manage IT-related reports to track progress, identify trends, and support datadrivendecision-making. Collaborate with cross-functional teams to continuously improve the IT infrastructure andAlign it with business goals. Provide timely updates to senior management on critical IT issues and propose strategicchanges to optimise operations.

Were looking for a Technical Support Engineer to join our IT Support team. The role involves providing on-site & remote support, troubleshooting desktop, software, hardware, and basic network issues, and ensuring smooth IT operations for end-users.Key Skills:Desktop & OS troubleshooting (Windows/Mac/Linux)Hardware & peripheral supportBasic networking (TCP/IP, DNS, DHCP)Remote support & helpdesk toolsStrong communication & problem-solving skillsQualification:Degree in Computer Science / IT or equivalent experienceJob Types: Full-time, PermanentPay: 18,000.00 - 30,000.00 per monthBenefits:Provident Fund

Network Support Engineer (calling/voice support) providing remote technical assistance to troubleshoot and resolve network issues, acting as a first or second line of support (L1/L2). Identify, diagnose, and resolve network outages, routing, and switching problems, through voice interaction with clients and ensuring high customer satisfaction, SLA compliance.

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

Independently handle and support client sites Manage Microsoft Server environments (Active Directory, Group Policy) Configure and support email clients like Outlook and Thunderbird Basic knowledge of Linux (added advantage) Configure and troubleshoot Firewalls Perform networking tasks such as crimping and punching Troubleshoot desktops, laptops, printers, and peripherals Identify and replace faulty hardware components (RAM, Processor, SMPS, etc.) Install and configure operating systems and software Set up user accounts and network profiles Install updates and patches for software applications Diagnose and resolve network, hardware, and software issues.Required Skills: Strong technical troubleshooting abilities Hands-on experience with hardware and networking Ability to work independently at client locations Good communication and client management skills

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

Required Engineer for Laptop and desktop repairing and installation in Gurgaon.

The interested candidate should have a good communication skill in English & Marathi, & experience in providing telephonic support to Banking Sector for Banking Software Support, ERP Support, Core Banking Applications.

We are looking for a Hardware Networking Engineer with 2 to 3 years of experience to join our team in Rabale, Navi Mumbai. The candidate should have a solid understanding of hardware networking and be able to work in an office environment.Key Responsibilities:1. **Network Setup and Maintenance**: You will be responsible for setting up and maintaining hardware networks, including routers, switches, and hubs. You should ensure that all network components function smoothly and efficiently.2. **Troubleshooting Hardware Issues**: When hardware or network issues arise, you will diagnose the problems and provide effective solutions. Your ability to resolve issues quickly will minimize downtime for the company.3. **Installation of Networking Equipment**: You will install networking equipment and ensure that all connections are secure and functioning properly. This includes managing cable installations and configuring devices.4. **Collaborating with Team Members**: Working closely with other engineers and IT staff, you will contribute to team projects and share knowledge to improve overall performance and network reliability.5. **Documentation**: Maintain detailed records of network configurations, changes, and issues. Good documentation will help track network performance and facilitate future troubleshooting.Required Skills and Expectations:Candidates should possess strong knowledge of hardware components, networking protocols, and troubleshooting techniques. Effective communication skills, both verbal and written, are essential for collaboration. A proactive attitude towards problem-solving and an eagerness to learn new technologies are also important in this role.

Technical support Engineer

We are looking for an IT Hardware Engineer with 1 to 2 years of experience to join our team in Karampura, Delhi. The ideal candidate should have completed their 12th grade and be eager to work full-time in an office environment.Key responsibilities include diagnosing and repairing computer hardware issues. You will be responsible for troubleshooting problems, replacing faulty components, and ensuring all equipment functions correctly. Installing new hardware and configuring it to meet user needs is also crucial. You will keep inventory records of hardware and maintain updated documentation for repairs and installations. Additionally, collaborating with other team members to improve technical processes and support users is essential.The ideal candidate will have a solid understanding of computer systems and components. Proficiency in troubleshooting hardware problems and experience with different types of computer equipment, such as desktops, laptops, and printers, is important. Basic knowledge of operating systems and networking concepts will be beneficial. Strong problem-solving skills and attention to detail are necessary to ensure effective resolutions. Good communication skills are also essential for working with colleagues and assisting users. A positive attitude and willingness to learn will contribute to your success in this role.

Key job Responsibility includes installation and service support for desktop, Laptop , networking and CC TV including installation of Printer and repairing laptop. Experience of Chip level repairing of laptop will be an added advantage . Work responsibility includes working at office as well as at customer site.

Provide onsite support for desktops, laptops, printers, scanners, IP phones, UPS, switches,routers, VC systems, CCTV, and other IT equipment. Perform preventive and predictive maintenance of IT equipment. Troubleshoot hardware and software issues (L1L2 support). Install and configure operating systems, software, and network connectivity. Manage incidents and service requests through helpdesk system and ensure SLA compliance. Handle IMAC activities (Install, Move, Add, Change) for IT infrastructure. Coordinate with ISP and third-party vendors for connectivity and warranty/AMC support. Provide Video Conferencing (VC) support including MS Teams, WebEx, and Google Meet. Maintain IT asset inventory and conduct periodic verification. Submit daily activity reports and escalate critical issues when required.

Client visit and delivery and installation of laptop / desktop spares parts thruout bangalore

Location: Lamington Road, MumbaiExperience: 1 - 2 yearsEmployment Type: Full-timeWorking Days: Monday to SaturdaySalary: 1.80 to 2.40 LPAJob Overview:We are looking for a Desktop Support Engineer with 12 years of experience to provide technical assistance and support for hardware, software, and basic network-related issues. The ideal candidate should have hands-on experience troubleshooting desktop/laptop systems, installing applications, and assisting end-users with day-to-day IT concerns.Key Responsibilities:Provide technical support for desktops, laptops, printers, and peripherals.Install and configure Windows operating systems and required software.Troubleshoot hardware, software, and connectivity issues.Set up and configure user email accounts and basic system access.Assist in software installations, updates, and antivirus maintenance.Support LAN/Wi-Fi connectivity troubleshooting.Maintain IT inventory records and documentation.Escalate complex technical issues to senior IT staff when required.Assist users via remote or on-site support.Skills & Qualifications:Diploma or Degree in IT, Computer Science, or related field.12 years of desktop/IT support experience.Knowledge of Windows OS installation and configuration.Basic networking knowledge (IP settings, LAN/Wi-Fi troubleshooting.)Familiarity with MS Office installation and support.Hardware troubleshooting skills.Good communication and user-support skills.Ability to work independently and manage multiple support requests.Application Process:Interested candidates can share their updated Resume & Portfolio with the subject line:[Job Title] [Your Name] at ambitious@smgroup.work (CC:team.hiringdesk@gmail.com)For queries, contact: +91-93215 83057 / +91-8850220484In your email, mention:Current CTC, Expected CTC, Notice period, Location and total number of experience in years.Note: We do not charge candidates at any stage. Please stay alert for scams.

We are looking for a dedicated Desktop Engineer to support our users with their technical needs. This role requires someone who can troubleshoot hardware and software issues efficiently while providing excellent customer service.Key Responsibilities:- **Technical Support:** Assist users with desktop issues, encompassing both hardware and software troubleshooting.- **System Installation:** Set up and configure desktop computers, ensuring all necessary software is installed correctly for users.- **Maintenance:** Regularly perform updates and maintenance on systems to ensure optimal performance and security.- **Documentation:** Maintain records of support requests and resolutions to improve future assistance and for tracking system performance.Required Skills and Expectations:Candidates should have a graduate degree and possess 1 to 3 years of experience in a similar role. Strong knowledge of operating systems (Windows, ) and common software packages is essential. The ideal candidate should have good problem-solving skills, be detail-oriented, and able to communicate effectively with users. A team-oriented attitude is important, along with the capacity to work independently in an office environment. Candidates must be male and willing to work full-time from the office in Surat,

Hi,Male Engineer required for Gurgaon Location for Laptop & Desktop repairing and services. He has knowledge of troubleshooting, Part replacement, Software installation, MB repairing. If required visit at client end to do the service of laptop and desktop.