Role & responsibilities Taking IT Sales calls(video/telephonic) for Domestic and International markets.Respond to clients/prospects' queries in a timely and accurate way, via phone, email, or chatResponsible for handling queries, and appropriate assistance for Domestic and International clients/prospects.Onboard clients by getting relevant information and following the SOP diligently.Understanding the client's requirements, effectively communicating solutions to their queries, and following up with them as needed.Be the touchpoint between the client and the technical teamEscalate issues to the right person promptly.Gather feedback and share it with our Technical, Sales, and Marketing teamsRetain clients and maintain strong relationships with themWillingness to learn and adapt to new AI marketing/sales tools and technologies.Preferred candidate profile 1+ years of experience in the US /International IT SalesGrad or undergraduate with good skills and fluency in English.Basic understanding of B2B and SaaSShould be Excellent communication and problem-solving skillsKeeping the clients engaged through the onboarding processMulti-tasking abilitiesPatience when handling tough cases and callsPerks and benefits Attractive HikesMedical insuranceWorking hours :11:00 AM -5:00 PM - WFO & 9:00 PM -12:00 AM - WFH