Hospitality Jobs

Post - Assistant Operations Manager Location - Vikaspuri, Delhi, Experience - 4 to 7 YearsQualification - Graduate in Hotel Management, Event Management, Travel and Tourism or arelated field is preferred. Excellent communication, coordination and interpersonal skills. Strong vendor management and negotiation abilities. Good relationships with hotels, venues and event-related vendors. Sound understanding of MICE operations, hospitality and event execution. Ability to manage multiple events and assignments simultaneously. Strong problem-solving skills with excellent attention to detail. Ability to work effectively under pressure and manage last-minute requirements. Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint. Willingness to travel and work flexible hours during events when required.Experience and Qualifications 1 - 1 and half years of relevant experience in MICE or event operations. Experience in handling corporate meetings, conferences, exhibitions, incentiveprogrammes and offsites is preferred. Graduate in Hotel Management, Event Management, Travel and Tourism or arelated field is preferred.Candidate ProfileThe ideal candidate should be proactive, organised and service-oriented, with theability to independently manage MICE operations while coordinating effectively withclients, vendors and internal teams.

Recruit, train, schedule, and evaluate hotel employees. Set performance goals and maintain high staff morale. Resolve personnel issues according to company policies Prepare operating budgets, monitor revenues, and control expenses. Set room rates, manage occupancy levels, and analyze financial reports. Manage vendor contracts, inventory, and supply orders

We are looking for dedicated Housekeeping Staff to maintain cleanliness and order in our facilities in Leh, India. This full-time position is ideal for individuals who are detail-oriented and eager to provide a welcoming environment. Experience is not required, making it suitable for first-time job seekers.Key Responsibilities:1. Cleaning and Sanitizing: You will be responsible for cleaning assigned areas, including floors, restrooms, and common areas, ensuring they are tidy and sanitized to maintain a hygienic environment.2. Dusting and Polishing: Regular dusting and polishing of furniture, fixtures, and surfaces will be part of your duties to keep spaces looking presentable.3. Waste Management: Collecting and disposing of trash and recycling materials in designated containers, ensuring the work areas remain clutter-free and environmentally friendly.4. Report Maintenance Issues: You will need to promptly report any maintenance issues or safety hazards to the appropriate personnel to ensure a safe and functioning environment.Required Skills and Expectations:- Attention to Detail: You must have a keen eye for cleanliness and be able to follow specific procedures meticulously.- Physical Stamina: The job may require standing for long periods and performing physical tasks such as lifting and moving items.- Team Player: Being able to work well with others is essential for maintaining a cooperative and positive work environment.- Reliable and Punctual: Consistently being on time and dependable is crucial to ensure smooth operations within the workplace.

Job SummaryWe are seeking a polite, professional, and customer-focused Front Office Executive to join our team. The ideal candidate will be the primary point of contact for our guests, managing all aspects of guest reception, check-in, check-out, and general inquiries with a warm and welcoming demeanor.Key ResponsibilitiesGreet and welcome guests upon arrival with a professional, cheerful, and hospitable attitude.Handle guest check-ins and check-outs efficiently, ensuring all identification verifications, registrations, and room allocations are completed accurately.Manage room reservations, walk-ins, and cancellations via phone, email, and the hotel property management system.Handle guest billing, process cash and card payments, and maintain precise daily financial logs.Respond promptly to guest requests, inquiries, and special needs, resolving any complaints swiftly to ensure high guest satisfaction.Coordinate closely with the housekeeping and maintenance departments to ensure room readiness and smooth operations.Maintain a clean, organized, and professional front desk environment at all times.

We are looking for a Front Desk Executive to join our team in Kharadi, Pune. This is a full-time position that requires a dedicated individual to manage front desk operations and provide exceptional service. The key responsibilities include greeting visitors and clients warmly, handling incoming calls, and managing appointments and schedules efficiently. You will be responsible for maintaining a tidy and welcoming reception area, ensuring all necessary documentation is accurately managed and filed. Additionally, you will assist with administrative tasks as needed to support other departments.The ideal candidate will have strong communication skills, both verbal and written, along with the ability to multitask and prioritize effectively. Proficiency in basic computer applications and familiarity with office management software will be beneficial. A courteous demeanor and a professional appearance will be essential for this role, as you will be the first point of contact for clients and visitors.This position allows for work from home flexibility, so you should have a reliable internet connection and your own computer or device. A supportive and collaborative work environment is maintained, encouraging learning and growth. We welcome applications from female candidates who have completed their 12th grade and have little to no prior experience. If you are a motivated individual with a passion for customer service, we invite you to apply for this exciting opportunity.

Key Responsibility Areas :-Manage assigned leads and initiate customer contact as per the daily sales plan.Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.Prepare customized travel packages using suitable existing packages or creating new packages when required.Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.Share quotations with customers through email and WhatsApp and explain the package details clearly.Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.Handle customer requests related to package changes, fare conditions, availability, and approved discounts.Confirm booking requirements and collect the required customer documents and booking information.Generate and share payment links and guide customers through the payment process.Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.Performance will be measured based on:Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries.Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details.Response Time: Timely response to customer inquiries, changes, and follow-ups.CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.Booking Accuracy: Correct entry of customer, document, payment, and booking details.Customer Service: Clear communication and smooth handling of customer requirements and concerns.

We are seeking dedicated Airport Ground Staff to join our team in Chennai, India. This full-time position is ideal for freshers who have completed their 12th / Graduates and are eager to start their career in the aviation industry.Key Responsibilities:1. Passenger Assistance: Provide excellent customer service by helping passengers with check-in, baggage handling, and boarding processes to ensure a smooth travel experience.2. Baggage Management: Safely manage and track luggage, assisting passengers with lost or delayed baggage issues, ensuring all items are handled with care.3. Safety Compliance: Follow all safety and security protocols diligently, ensuring that airport regulations are adhered to at all times.4. Coordination with Airlines: Work closely with airline representatives and other team members to facilitate effective communication and operational efficiency during flight arrivals and departures.5. Information Dissemination: Assist in conveying important flight information to passengers, including delays, gate changes, and other updates to enhance passenger awareness.Required Skills and Expectations:Candidates should possess strong communication skills, enabling them to interact effectively with passengers and colleagues. A friendly and approachable demeanor is essential, as is the ability to solve problems swiftly. Attention to detail is crucial in managing baggage and adhering to safety regulations. A positive attitude and ability to work in a fast-paced environment are expected, along with a commitment to providing exceptional service.ww a

As an Airport Ground Staff member, you will play a key role in ensuring smooth operations at the airport. Your responsibilities will include:- Customer Service: Assist passengers with check-in procedures, boarding, and inquiries, ensuring a pleasant travel experience.- Baggage Handling: Ensure that luggage is loaded and unloaded from flights efficiently and safely, minimizing delays.- Check-In Operations: Manage ticketing and boarding procedures at the check-in counters, confirming passengers travel details.- Safety Compliance: Follow all safety regulations and protocols to ensure a secure environment for passengers and crew.- Coordination with Team: Collaborate with pilots, cabin crew, and other ground staff to ensure effective communication and coordination during boarding and deplaning.- Problem Resolution: Address any passenger concerns or issues promptly, aiming to enhance customer satisfaction.To be successful in this role, candidates should possess:- Strong communication skills to interact clearly and effectively with passengers and team members.- A positive attitude and the ability to work in a high-pressure environment, especially during peak hours.- Physical fitness, as the job may involve lifting baggage and standing for extended periods.- Teamwork skills, as collaboration with other staff is essential to manage operations smoothly.- A commitment to customer service, focusing on providing a welcoming and efficient experience for travelers. This position is ideal for individuals looking to start their career in the aviation industry, offering hands-on experience in an exciting environment.

We are looking for an Air Ticketing Agent in Jagiroad, Marigaon, to assist customers with their travel needs. This role is ideal for individuals who enjoy helping others and have a passion for travel.nnKey Responsibilities:nn- Booking Tickets: You will be responsible for promptly booking air tickets for customers according to their travel itineraries and preferences.n- Customer Assistance: Engaging with clients to understand their travel requirements and providing accurate information about flights, schedules, and fare options.n- Problem Resolution: Addressing any issues or concerns that arise during the booking process, ensuring customer satisfaction through effective communication.n- Updating Records: Maintaining up-to-date records of bookings and changes, which will help streamline operations and improve customer service.n nRequired Skills and Expectations:nnCandidates should have completed at least the 12th grade and possess 0 to 2 years of experience in ticketing or travel services. Strong communication skills are essential, as you will interact with various clients daily. You should be detail-oriented, capable of managing multiple tasks, and demonstrating a friendly demeanor. Proficiency in using computer systems for booking and record-keeping is expected. A basic understanding of airline policies and ticketing procedures will also be beneficial in providing effective service.

We are seeking dedicated Airlines Cabin Crew members to join our team in Durgapur, India. Ideal candidates should be enthusiastic about providing excellent customer service and ensuring passenger safety during flights. nnKey Responsibilities: n1. Passenger Assistance: Greet and assist passengers throughout their journey, helping them with their needs and ensuring they have a pleasant flying experience. n2. Safety Protocols: Ensure compliance with all safety regulations and protocols. Conduct safety briefings and demonstrate emergency procedures to passengers before takeoff. n3. Service Management: Serve food and beverages to passengers, catering to special dietary requirements when necessary, while maintaining a friendly and professional demeanor. n4. Conflict Resolution: Handle any passenger issues or complaints that arise during the flight promptly and effectively to ensure customer satisfaction. n5. Team Collaboration: Work closely with other cabin crew members and flight staff to maintain smooth operations during the flight.nnRequired Skills and Expectations: nCandidates should possess good communication skills and a positive attitude. A willingness to learn and adapt in a dynamic environment is essential. Teamwork and customer service experience, although not mandatory, will be advantageous. Candidates must have completed their 10th grade and be open to working full-time in an office setting. A passion for travel and the ability to work in a fast-paced environment is highly valued.

Key ResponsibilitiesManage overall hotel operations including front office, housekeeping, food & beverage, and maintenance.Ensure high standards of guest service and customer satisfaction.Supervise, train, and motivate hotel staff.Handle guest complaints and resolve issues professionally.Monitor room occupancy, reservations, and revenue performance.Prepare budgets, control expenses, and maximize profitability.Ensure compliance with hotel policies, safety regulations, and hygiene standards.Coordinate with vendors and suppliers for hotel requirements.Maintain quality standards for cleanliness, hospitality, and facilities.Develop marketing and promotional strategies to increase business.Conduct performance evaluations and staff scheduling.Prepare operational reports and management updates.BenefitsAir TicketMedical Meal