Major Roles & Responsibilities include Operations ManagementOversee the day-to-day operations of restaurants, bars, banquets, and room service within the hotel or establishment.Ensure smooth functioning of all food and beverage outlets.Staff Supervision & TrainingManage, guide, and motivate the F&B staff (servers, bartenders, stewards, supervisors).Conduct training sessions on service standards, hygiene, food safety, and customer handling.Customer Service & Guest SatisfactionEnsure high levels of guest satisfaction by maintaining quality service standards.Handle guest complaints, feedback, and special requests promptly and professionally.Menu Planning & CoordinationAssist chefs and F&B managers in planning menus, special events, and promotions.Coordinate with the culinary team to ensure food quality and timely service.Inventory & Cost ControlMonitor stock levels of food, beverages, and supplies.Control wastage, manage vendor relations, and ensure cost-effective purchasing.Compliance & HygieneEnsure compliance with health, safety, and hygiene regulations (HACCP standards).Conduct regular inspections to maintain cleanliness and sanitation in dining areas.Financial PerformanceAssist in budgeting, forecasting, and monitoring F&B revenue.Track daily sales and support the implementation of strategies to increase profitability.Event & Banquet ManagementCoordinate and manage F&B services for banquets, conferences, and special events.Liaise with clients and ensure smooth execution of catering functions.Quality & Service StandardsMaintain high-quality food and beverage presentation standards.Implement SOPs (Standard Operating Procedures) for consistency in service.Team Collaboration & ReportingWork closely with the Food & Beverage Manager and other department heads (kitchen, housekeeping, sales).Prepare daily reports on operations, sales, and staff performance for senior management.