Hospitality Manager Jobs

Post - Assistant Operations Manager Location - Vikaspuri, Delhi, Experience - 4 to 7 YearsQualification - Graduate in Hotel Management, Event Management, Travel and Tourism or arelated field is preferred. Excellent communication, coordination and interpersonal skills. Strong vendor management and negotiation abilities. Good relationships with hotels, venues and event-related vendors. Sound understanding of MICE operations, hospitality and event execution. Ability to manage multiple events and assignments simultaneously. Strong problem-solving skills with excellent attention to detail. Ability to work effectively under pressure and manage last-minute requirements. Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint. Willingness to travel and work flexible hours during events when required.Experience and Qualifications 1 - 1 and half years of relevant experience in MICE or event operations. Experience in handling corporate meetings, conferences, exhibitions, incentiveprogrammes and offsites is preferred. Graduate in Hotel Management, Event Management, Travel and Tourism or arelated field is preferred.Candidate ProfileThe ideal candidate should be proactive, organised and service-oriented, with theability to independently manage MICE operations while coordinating effectively withclients, vendors and internal teams.

Hotel Operations Manager Experience: 8-10 YearsLocation: HyderabadHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Hotel Operations Manager to oversee day-to-day hotel operations and ensure smooth functioning across front office, housekeeping, F&B and guest services. The role involves team management, guest experience, operational efficiency and maintaining service standards.Key Responsibilities:Manage daily hotel operations and departmental coordination.Lead and supervise operational teams.Monitor guest satisfaction and resolve escalations.Ensure service, hygiene and operational standards are maintained.Monitor occupancy, revenue and operational costs.Manage vendor coordination and operational requirements.Prepare operational reports and drive process improvements.Relevant Skillset:Hotel Operations, Hospitality Management, Front Office, Housekeeping, F&B Operations, Guest Relations, Team Management, Guest Experience, Hotel PMS, Revenue Management, Cost Control, Vendor Management, SOP, Operations Management

Process Optimization: Streamline workflows and eliminate process bottlenecks to reduce waste and boost output.Budget & Finance: Oversee operational budgets, track financial forecasts, and analyze data to improve profitability.Team Leadership: Supervise staff, coordinate department heads, and guide performance reviews using key performance indicators (KPIs).Vendor Management: Maintain external supplier relationships, negotiate procurement contracts, and ensure timely service delivery.Compliance & Safety: Ensure all internal procedures follow industry regulations and legal requirements.

Clean and maintain guest rooms: dusting, sweeping, mopping, vacuuming, and sanitising Change bed linens, make beds, and restock guest amenities and toiletries Clean and sanitise bathrooms, glass surfaces, and fixtures to resort standards Maintain cleanliness of the restaurant, lobby, pool area, banquet spaces, pathways, and common areas Report maintenance issues (damaged fixtures, leaking taps, electrical faults) to the Housekeeping Supervisor Respond to guest requests and housekeeping calls promptly and courteously Follow FIFO principles and maintain housekeeping supply inventory Support the Housekeeping Supervisor during peak occupancy, events, and weekends Follow all resort SOPs for hygiene, cleaning chemicals, and safety

A Food and Beverage (F&B) Trainer at a DDU-GKY Centre (Deen Dayal Upadhyaya Grameen Kaushalya Yojana) trains rural youth in the Tourism & Hospitality sector for roles like Guest Service Associate.Job Title: Food & Beverage Service Trainer / Guest Service Associate TrainerSector: Tourism & HospitalityObjective: Deliver theory and practical skills to make underprivileged youth employable in hotels, restaurants, and QSRs (Quick Service Restaurants).Key ResponsibilitiesConduct Training: Deliver engaging classroom lessons and practical sessions on F&B service, table setting, tray carrying, and guest handling.Curriculum Execution: Follow DDU-GKY guidelines, prepare daily session plans, and maintain student attendance and assessment records.Soft Skills & Grooming: Train students in basic spoken English, interview readiness, personal hygiene, and professional workplace behavior.Assessments: Conduct periodic evaluations, mock interviews, and practical tests to prepare candidates for final certification.Placement Support: Coordinate with the placement cell to ensure students meet industry standards for job interviews and On-Job Training (OJT).Qualifications & RequirementsEducation: Degree or Diploma in Hotel Management, Hospitality, or Culinary Arts.Experience: 3 to 5 years of relevant F&B service experience in hotels or restaurants, with prior teaching or supervisory experience preferred.Certifications: Domain certification (such as F&B Service Associate - THC/Q0301) is a strong advantage.Skills: Excellent communication, patience in dealing with rural trainees, and knowledge of safety and hygiene standards.

As a Front Office Coordinator, you will play a crucial role in ensuring a seamless guest experience and the efficient operation of the front office team. This position requires a proactive and organized individual ready to handle various responsibilities in a dynamic environment.Key Responsibilities:- Guest Reception: Greet and welcome guests warmly, ensuring they feel valued and attended to upon arrival.- Check-In and Check-Out Procedures: Manage the guest check-in and check-out processes efficiently, ensuring accuracy and prompt service.- Room Allocation: Coordinate room assignments based on guest preferences and availability, maximizing occupancy and guest satisfaction.- Communication: Serve as a point of contact between various departments to guarantee that guest requests and inquiries are handled swiftly.- Administrative Support: Maintain accurate records of reservations, guest information, and financial transactions to ensure smooth operations.- Issue Resolution: Address and resolve any guest complaints or issues in a professional manner, working towards maintaining high standards of service.Required Skills and Expectations:The ideal candidate should have 1 to 3 years of experience in a similar role, preferably in the hospitality sector. A degree in B.A, B.B.A, or a Bachelor of Hotel Management is essential. Strong communication and interpersonal skills are crucial for interacting with guests and team members. Organizational skills and attention to detail will help in managing tasks efficiently. The candidate should be confident, proactive, and capable of working in a fast-paced environment. Flexibility to work full-time at the office is required, with a focus on creating an enjoyable experience for all guests.

1. Team ManagementLead, manage, and motivate a team of Telesales Executives.Allocate leads among team members and ensure timely follow-up.Set daily call, follow-up, conversion, and revenue targets.Monitor attendance, productivity, and individual team performance.Conduct daily team briefings and performance reviews.Coach team members to improve their sales performance.2. Sales & Target AchievementDrive achievement of monthly sales and revenue targets.Monitor daily calling, lead conversion, and booking performance.Ensure proper follow-up on all fresh and existing leads.Personally handle important or high-value leads when required.Identify opportunities to improve conversion and average sales value.Develop strategies to achieve and exceed team targets.3. Lead ManagementEnsure all leads are contacted within the defined response time.Monitor lead status and follow-up schedules.Ensure accurate and timely updating of CRM/lead management systems.Analyse lead sources and identify high-performing channels.Prevent lead leakage and ensure maximum utilization of assigned leads.4. Performance Monitoring & ReportingPrepare and share daily, weekly, and monthly sales reports.Track key performance indicators such as:Calls madeConnected callsFollow-upsLeads convertedConversion percentageRevenue generatedAverage ticket valuePending leadsIdentify underperforming team members and implement corrective action.Share performance updates and concerns with management.5. Customer HandlingEnsure professional and courteous communication with customers.Handle customer objections and support the team in closing difficult cases.Resolve customer complaints related to the sales process.Ensure the team provides accurate information regarding products, services, pricing, offers, and policies.6. Training & CoachingTrain new Telesales Executives on products, sales processes, scripts, CRM, and customer handling.Conduct regular call audits and provide constructive feedback.Develop objection-handling and closing techniques within the team.Conduct refresher training based on performance gaps.7. Process & DisciplineEnsure adherence to company sales processes and calling guidelines.Maintain discipline and professionalism within the team.Ensure proper utilization of company systems and resources.Coordinate with Operations, Reservations, Finance, and other departments wherever required.

Job Purpose:To provide efficient, courteous, and professional food and beverage service to guests while maintaining high standards of hospitality, hygiene, and customer satisfaction.Key Responsibilities:Welcome and greet guests in a friendly and professional manner.Take food and beverage orders accurately.Explain menu items, specials, and beverage options to guests.Serve food and beverages according to hotel/restaurant standards.Set up and clear tables, restaurant areas, and service stations.Ensure proper mise-en-place before service.Handle guest requests, complaints, and feedback professionally.Maintain cleanliness and hygiene of the service area.Prepare and present bills accurately and handle payments as required.Coordinate with the kitchen and bar to ensure timely service.Follow food safety, hygiene, and workplace safety procedures.Assist with inventory, stock replenishment, and closing duties.Promote additional food and beverage items when appropriate.Required Skills & Qualifications:Good communication and interpersonal skills.Customer-service oriented and well-mannered.Basic knowledge of food and beverage service.Ability to work under pressure in a fast-paced environment.Teamwork and time-management skills.Good personal grooming and hygiene.Previous hospitality/F&B experience is preferred.Relevant hotel management or hospitality qualification is an advantage.

To meet all communication skills applicable for this position.To manage guest house management services.To manage canteen operations volume of 400 to 1000 meals per time.To maintain good relationship with the client.To manage the basic and mandatory HR practices at the project.To manage the site with best cost control management and practices.To manage the suppliers and establishing best store management practices at the project.To set the Health safety practices as governed under HACCP and FSSAI.Timely submission of invoices for the services rendered under the scope of work and collect payments on time.To set service culture and standard for better experience of the service user.

As an Airport Ground Staff member, you will play a key role in ensuring smooth operations at the airport. Your responsibilities will include:- Customer Service: Assist passengers with check-in procedures, boarding, and inquiries, ensuring a pleasant travel experience.- Baggage Handling: Ensure that luggage is loaded and unloaded from flights efficiently and safely, minimizing delays.- Check-In Operations: Manage ticketing and boarding procedures at the check-in counters, confirming passengers travel details.- Safety Compliance: Follow all safety regulations and protocols to ensure a secure environment for passengers and crew.- Coordination with Team: Collaborate with pilots, cabin crew, and other ground staff to ensure effective communication and coordination during boarding and deplaning.- Problem Resolution: Address any passenger concerns or issues promptly, aiming to enhance customer satisfaction.To be successful in this role, candidates should possess:- Strong communication skills to interact clearly and effectively with passengers and team members.- A positive attitude and the ability to work in a high-pressure environment, especially during peak hours.- Physical fitness, as the job may involve lifting baggage and standing for extended periods.- Teamwork skills, as collaboration with other staff is essential to manage operations smoothly.- A commitment to customer service, focusing on providing a welcoming and efficient experience for travelers. This position is ideal for individuals looking to start their career in the aviation industry, offering hands-on experience in an exciting environment.

We are seeking an enthusiastic Airline Customer Service Executive to join our team in Guwahati, India. This entry-level position is ideal for individuals with a passion for providing excellent customer service in the airline industry. nnKey Responsibilities:nn- Customer Interaction: Assist passengers with inquiries regarding flights, bookings, and travel-related issues, ensuring a positive customer experience.n- Problem Resolution: Address and resolve any customer complaints or issues efficiently, demonstrating strong problem-solving abilities and maintaining a calm demeanor under pressure.n- Booking Management: Help passengers with reservations, changes, and cancellations, ensuring that all actions comply with company policies and procedures.n- Information Dissemination: Provide accurate and timely information regarding flight schedules, boarding gates, and travel guidelines to enhance passenger satisfaction.nnRequired Skills and Expectations:nnThe ideal candidate should possess strong communication skills in both verbal and written forms, with clarity and professionalism. A basic understanding of airline operations and a keen interest in the travel industry would be beneficial. Candidates should be comfortable working in a fast-paced environment and demonstrate the ability to handle multiple tasks efficiently. A positive attitude and a commitment to customer service excellence are essential for success in this role. nnThis is a full-time position that requires working from the office, making it suitable for individuals looking to start their career in the dynamic field of airline customer service.

To meet all communication skills applicable for this position.To manage guest house management services.To manage canteen operations volume of 400 to 1000 meals per time.To maintain good relationship with the client.To manage the basic and mandatory HR practices at the project.To manage the site with best cost control management and practices.To manage the suppliers and establishing best store management practices at the project.To set the Health safety practices as governed under HACCP and FSSAI.Timely submission of invoices for the services rendered under the scope of work and collect payments on time.To set service culture and standard for better experience of the service user.

We are urgently looking for Hospitality Executive.