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As an Air Ticketing Associate, you will play an essential role in assisting customers with booking and managing their air travel needs.**Key Responsibilities:**- **Booking Flights:** Handle customer inquiries and book flight tickets using the established software and tools, ensuring accuracy and compliance with airline policies.- **Customer Service:** Provide excellent customer service by addressing questions, resolving issues, and offering assistance with travel itineraries, changes, and cancellations.- **Fare Calculation:** Accurately calculate fares and provide detailed information about ticket prices, including taxes and fees, to help customers make informed decisions.- **Documentation:** Prepare and maintain documentation related to ticket reservations, changes, and cancellations to ensure proper record-keeping and compliance with company policies.- **Communication with Airlines:** Liaise with airline representatives to confirm reservations, check availability, and resolve any discrepancies regarding bookings.**Required Skills and Expectations:**- Candidates should have completed their 10th grade and possess basic computer skills to navigate booking systems efficiently.- Strong communication skills, both verbal and written, are essential as you will interact with customers regularly.- A customer-focused attitude is expected, with an ability to handle inquiries and complaints professionally.- Basic knowledge of air travel processes will be beneficial, though training will be provided for new associates.- Ability to work in a fast-paced environment and manage multiple bookings while maintaining attention to detail.