We are seeking an Air Ticketing Associate to join our team in Kolkata. This entry-level position is suitable for candidates with a passion for travel and customer service.
Key Responsibilities:
- **Ticket Booking**: Assist customers in booking air tickets by understanding their travel requirements and providing suitable options.
- **Customer Service**: Address customer inquiries and concerns regarding ticket prices, schedules, and travel policies to ensure a smooth travel experience.
- **Itinerary Management**: Create and manage travel itineraries, making necessary changes as per customer requests or travel updates.
- **Payment Processing**: Handle payment transactions securely and maintain accurate records of bookings and payments.
- **Collaboration**: Work closely with airline partners and team members to resolve issues and enhance service delivery.
Required Skills and Expectations:
Candidates should have completed at least their 10th grade and possess strong communication and interpersonal skills to effectively engage with customers. A basic understanding of computer systems and online ticketing platforms is desirable, but not mandatory. The ideal candidate should be detail-oriented and able to work efficiently in a fast-paced environment. Flexibility and a positive attitude towards customer service are essential for success in this role. No previous experience is required, making it an excellent opportunity for those looking to start a career in the travel industry.