Helpdesk Job Vacancies in Noida

Join our team as a Helpdesk Executive in Noida sector 78. Responsibilities include documenting customer inquiries, resolving issues efficiently, collaborating with team members, providing exceptional customer support, problem-solving, and clear communication with customers.The ideal candidate should have excellent documentation skills to keep track of customer inquiries and resolutions. The Helpdesk Executive should be able to effectively resolve issues by providing timely solutions. Collaboration with team members is essential to ensure seamless customer support. Strong problem-solving skills are necessary to address customer concerns effectively. Clear communication skills are crucial to interact with customers professionally and efficiently. The candidate should be a 10th pass female with 0-6 years of experience.If you are looking for a dynamic role that involves helping customers and collaborating with a team, this opportunity is perfect for you. Work from the office on a full-time basis and make a difference in customer support.

Required Non IT and Non Engineering Graduate , Graduation completed in 2019 1nd after 2019 will be only applicable for this job.Designing, monitoring, analyzing, and troubleshooting IT systems.Interpreting briefs and developing IT systems that meet all specifications and cost requirements.Assisting with training and onboarding processes.Writing job descriptions for new positions, and assisting with interview and recruitment processes.Ensuring staff comply with company, as well as health and safety regulations at all times.Maintaining, managing, and updating software.Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated.Supervising the development and maintenance of websites and ensuring the protection of users' data.Analyzing existing operations, protocols, and processes, and making plans for improvement.Conducting research, attending workshops, and networking with other professionals in the industry.

IT engineers are high-level IT personnel who design, install, and maintain a company's computer systems. They are responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs of the employer.

Designation: IT SupportExperience : 0-1 YearLocation: 59-Sector, Noida, Uttar PradeshResponsibilities :Desktop SupportHardware KnowledgeNetwork knowledge (routing and switches)Job Type: Full-timeSalary: 15,000.00 - 25,000.00 per month

Role: HelpdeskYears of experience: 0 to 1 YearWork Location: India (Noida Sector 16)Joining Availability: Immediate or less than a weekJob Exposure and Skills Required: Excel reporting, preparation of excel reports, dashboard (using Microsoft Excel, PowerPoint and Word) and Internet savvy. Willing to learn and work on assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding on emails, making phone calls to service desk. Prior experience will be an added advantage. Ready to work in a rotational 24x7 shift schedule across JP, UK, US shift timings. English communication skills should be good. Should take ownership of the assigned work, should be Assertive and coordinate well with members within and outside the team. Ability to multitask and manage multiple deliverables at the same time. Ability to work in a team environment, effectively interacting with others. Must be result oriented, and demonstrate a can-do attitude adaptability, flexibility and resourcefulness.Qualification:Graduate (BCA, BCom, BSc, BBA)

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

Our selected candidate must : Resolve system malfunctions, and provide technical information. Installation & configuration. Provide technical help. It is a Full Time job in Noida for 1 - 2 years of experience in job category.

Roles & Responsibilities:Manage information technology and computer systemsPlan, organize, control and evaluate IT and electronic data operationsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising theirperformanceDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesPreserve assets, information security and control structuresHandle annual budget and ensure cost effectivenessIT and software vendor management and procurement managementCreation and management of IT budget procurementSoftware and Hardware Installation including Sophos and Cisco networking componentsNetworking Infrastructure Management and Organisation Connectivity and VPN ManagementManagement of Servers, Virtualised Servers, VMsManaging Information SecurityMonthly Cost and Outcome AnalysisSkills Required:Computer Hardware and Software InstallationOS Installation - Windows All versions, Ubuntu/RHEL/Centos/Boss Linux all versions, MacOS Catalina/Big Sur/MontereyEmail Administration - GSuite/Office 365/Rediffmail/MS Exchange/ZimbraNetwork and Router Administration - Cisco, SophosA/V and Intenet Security Administration - Trend Micro, kasperskyVMWare and Virtual Box Administration, Image SnapshottingExposure to AWS Ec-2 and Microfost AzureMicrosoft Active Directory and LDAP Server AdministrationDisk Cloning and Imaging TechnologiesGeneral Sense of What could be NOT working - keen technical acumenDeep understanding of routing, internal firewall, tunnelling, VPNs and networkingGood understanding of file systems both NTFS and extfs and other linux file systemsBS in Computer Science, MIS or similar fieldCertifications are welcome

Position: Technical SupportExperience: 2+ YearsSalary: Negotiable as per your last CTCLocation: Noida 62Shift: RotationalJob Description: Sales and technical support in the installation and activation of all products Excellent English reading, writing, and speaking with technical expertise in Microsoft software products Open to work as a technical resource to troubleshoot customer installation, activation, and post-sale issues with the products sold by the organization Create technical documents for customers and agents to manage specific issues Provide support on chat, phone, and through tickets, maintaining customer service response times to be as close to real-time as possibleRequirements: Attention to detail Positive attitude while dealing with customers Familiar with ZenDesk for managing chats, phone, and support emailBenefits: Saturday and Sunday Off Flexibility Cab Facility