Desktop Support Engineer

Oceanica Talents

- address user tickets regarding hardware, software and networking

- walk customers through installing applications and computer peripherals

- ask targeted questions to diagnose problems

- guide users with simple, step-by-step instructions

- conduct remote troubleshooting

- test alternative pathways until you resolve an issue

- customize desktop applications to meet user needs

- record technical issues and solutions in logs

- direct unresolved issues to the next level of support personnel

- follow up with clients to ensure their systems are functional

- report customer feedback and potential product requests

- help create technical documentation and manuals

- address user tickets regarding hardware, software and networking

- walk customers through installing applications and computer peripherals

- ask targeted questions to diagnose problems

- guide users with simple, step-by-step instructions

- conduct remote troubleshooting

- test alternative pathways until you resolve an issue

- customize desktop applications to meet user needs

- record technical issues and solutions in logs

- direct unresolved issues to the next level of support personnel

- follow up with clients to ensure their systems are functional

- report customer feedback and potential product requests

- help create technical documentation and manuals

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office