Desktop Support Engineer

Oceanica Talents

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

- Help create technical documentation and manuals

- Address user tickets regarding hardware, software and networking

- Walk customers through installing applications and computer peripherals

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Conduct remote troubleshooting

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Record technical issues and solutions in logs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

- Report customer feedback and potential product requests

- Help create technical documentation and manuals

Experience : 0 - 2 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Desktop Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India