Support Executive Female Jobs in Baner

We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.

The successful candidate for this role will have a strong command of the companys customer service policies. Will be responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.Customer Service Representative Responsibilities: Manage all inbound and outbound calls in a proficient and timely manner. Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner. Ensuring payments and related paperwork are explained and assist the customer in completing the booking process. Communicating with customers in a prompt manner via Chat, Email or Calls; follow up with customers To ensure all administration and paperwork is processed efficiently in compliance with the company policy. Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Have a thorough knowledge of our products and services. Keeping records of customer interactions, transactions, comments, feedback and complaints. Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. Manage a portfolio of existing key accounts / customers. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line. Excellent team player and mentoring new and existing staff as and when required. Key Skills & Qualifications: 0-3 years of experience of Customer Centre, Call

This is a job for smart people who can:- make cold calls to customer- handle both outbound/inbound calls- can be on phone for a long time and familiar using dialer systems- Continually meet daily and monthly targets with respect to call volume and sales.- Have to make 80 calls per day.