Service Manager Female Jobs in Pune

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

Relationship Management - Handle clients and look for cross sell and up sell opportunitiesNew Business DevelopmentHandle team & ensure their productivityOperational aspects of branch Products - Mutual Funds and Insurance

We have vacant of 2 Fund Manager Jobs in Bangalore, Hyderabad, Pune Sector No 26, Chennai, Experience Required : 2 Years Educational Qualification : B.B.A, M.B.A/PGDM, M.Com Skill Cash Handling, Cash Management Services etc.

Sales profileSales of financial products

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Client Services Manager job summaryWe are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.Client Services Manager responsibilities and duties Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client Develop open and effective channels of communication with each client that can be employed by other departments as well Coordinate internal projects and determine the best utilization of resources Become the reliable point of contact for each customer that is required to establish a strong business relationshipClient Services Manager qualifications and skills Bachelors Degree in Business or a related field required 1+ years experience in customer service role in Ad Agency Must demonstrate ability to meet deadlines Strong communication and presentation skills required

CLIENT HUMAN RESOURCES EXECUTIVERoles & Responsibilities: HR Recruiter is different from corporate Hr and this profile as Client HR is entirely a different platformto make you understand a more about profile we have tried to explain with simple scenarios. 1. For any Company Clients are the important masters for any business, so when it comes to client Interaction, its mandatory in all means the client doesnt feel in any negative way.2. For example a US client project is running in Bangalore, with a team of developers, when the client feels one particular division of the Project they are not satisfied with, It will be your duty to make ensure and analyse where the mistake is happening by discussing with both sides project managers, team leaders and reporting the same to your seniors and the Client side coordinator also. If needed taking steps either the project development team is being changed or team lead to be changed or giving suggestions to the Project manager based on the expectations of the Client.3.In certain cases our team would have done the best from our end, but the client side would be facing certain issues in terms of communication and coordination, its your duty to make the client side to understand the problem or give them suggestions or changing the coordinator 4. When a new client is being brought in, its your team responsibility to make the client team about the nature of business, how the work flow will go and process will go and based on client requirement allotting the project team and if the client requires changes making them happen.Above stated are few scenarios of your roles and responsibilities. As its 70-percentage dependent on the client scenario, we have stated that the professional should be pleasant looking, friendly and extrovert in nature.

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.

Job descriptionRoles and ResponsibilitiesResponsible for business deliverables for driving sales and achieving business targetsResponsible for the supervision, direction and coordination of the day-to-day operations at the centrePlanning and coordinating daily work assignments and operationsHandling front desk activitiesTo constantly monitor the level of service quality at the centre and devise strategy to improve any shortfallsTo ensure client satisfaction and maximize salesTo work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clientsEnsuring doctors and nutritionists follow stipulated best practicesEnsure all documentation, record keeping is completed by self and the teamCoordinating all aspects of patient care with the appropriate team membersTo interact with patients/clients visiting at the centre and make them comfortableEnsuring quality service to each clientTo motivate the team for daily and monthly targets & maintain discipline amongst teamMonitoring and maintaining high standards of service and hygiene.Managing and regulating stocks and suppliesof herbs and nutritional foods.Checking and securing cash receipts.Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.Budgeting to ensure maximum profitability of the operation.Escalating requests for repairs and other centre needs/issuesEnsuring client satisfaction by providing fast and efficient serviceWork honestly and sincerely towards achieving the targets of the organizationEnsure regular maintenance of doctor and nutritionists cabins.Ensure the clinic has all regulatory permits and certifications as required.Required Candidate profileGraduate or higherStrong sales and customer service attitude and experienceStrong communication skills in Englis

Relationship Management - Handle clients and look for cross sell and up sell opportunities New Business DevelopmentMarketing & Promotional activitiesTeam management for their productivityOperational tasks of BranchProducts - Mutual Funds and Insurance

Relationship ManagementHandle clients and look for cross sell and up sell opportunities Products - Mutual Funds and Insurance