Client Management Female Jobs in Guwahati

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

- Assist the front-end sales team by preparing quotations, proposals, and technical documentation for aerospace and plastic tooling projects.- Coordinate with internal departments such as design, production, and quality to ensure feasibility, pricing, and lead times are accurately communicated to clients.- Handle sales order processing from inquiry to dispatch, including PO verification, invoicing coordination, and shipping documentation.- Act as a liaison between customers and internal teams to provide timely updates on order status, delivery timelines, and post-sales support.- Assist in the preparation of commercial bids, tenders, and pricing sheets for aerospace and industrial tooling solutions.- Coordinate with inventory and logistics teams to track stock availability and shipping schedules for domestic and international orders.- Generate and maintain reports on sales performance, customer activity, and pending orders for review by management.- Work closely with sales managers, engineers, and product specialists to streamline workflows and improve sales support efficiency.

- Greet and welcome guests in a professional and friendly manner upon their arrival.- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.- Provide excellent customer service, assisting guests with inquiries and addressing their needs and concerns promptly.- Handle guest complaints, issues, and special requests, ensuring that they are resolved to the guests satisfaction.- Oversee the day-to-day operations of the guest house, ensuring the property is clean, well-maintained, and organized.- Manage online and offline reservations, ensuring availability and proper room assignment.- Maintain and update guest booking information, including special requests or preferences.- Manage the check-in/check-out process to ensure smooth transitions for guests, including key handover and room assignments.- Handle cash, credit card transactions, and other forms of payment, ensuring proper documentation and reconciliation.- Coordinate with housekeeping, maintenance, and security teams to ensure smooth property operations and guest satisfaction.- Ensure that guest rooms are cleaned, stocked, and ready for new arrivals in a timely manner.- Keep track of inventory, such as room amenities, linens, toiletries, and other supplies, ensuring stock levels are sufficient.- Collect feedback from guests regarding their stay, and follow up on any concerns or suggestions.- Ensure the safety and security of all guests and staff members by monitoring security systems and conducting regular safety checks.- Assist in organizing and coordinating events or functions held at the guest house, such as conferences, family gatherings, or celebrations.- Maintain guest records and documentation accurately, including ID verification, booking information, payment receipts, and incident reports.- Assist in promoting the guest house through social media, advertisements, or partnerships to attract new guests.

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the companys CRM system.- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service

- Greeting Visitors: Welcome and assist customers, clients, and visitors with a friendly and professional demeanor, ensuring they feel valued.- Directing Inquiries: Answer phone calls, emails, and online queries, directing them to the appropriate department or personnel.- Appointment Scheduling: Schedule appointments for test drives, service bookings, and meetings with sales or service personnel.- Document Management: Maintain and organize paperwork, customer records, and important documents, ensuring they are accurate and up-to-date.- Sales Coordination: Assist the sales team by providing initial information to customers about available vehicles, promotions, and services.- Promotional Material Distribution: Distribute brochures, catalogs, and other marketing materials to customers and visitors.- Reception Area Management: Maintain a clean, organized, and professional reception area, ensuring it reflects the companys brand and reputation.- Waiting Area Assistance: Ensure that customers and visitors in the waiting area are comfortable and attended to, offering refreshments or information as necessary.- Internal Communication: Communicate effectively with different departments (Sales, Service, Spare Parts, Finance, etc.) to relay information and ensure smooth operations.- Handling Inquiries: Respond to customer inquiries about automobile models, service packages, and dealership services, ensuring accurate and up-to-date information is provided.- Invoice Management: Assist with the preparation of invoices, receipts, and payment tracking for vehicle purchases or service bills.- Brand Ambassador: Act as a brand ambassador, showcasing the companys products and services to customers and visitors with enthusiasm and professionalism.- Support for Test Drives: Assist with the logistics and coordination of test drives, ensuring the customer experience is seamless and positive.