Client Management Female Jobs in Guwahati

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

- Greet and welcome guests in a professional and friendly manner upon their arrival.- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.- Provide excellent customer service, assisting guests with inquiries and addressing their needs and concerns promptly.- Handle guest complaints, issues, and special requests, ensuring that they are resolved to the guests satisfaction.- Oversee the day-to-day operations of the guest house, ensuring the property is clean, well-maintained, and organized.- Manage online and offline reservations, ensuring availability and proper room assignment.- Maintain and update guest booking information, including special requests or preferences.- Manage the check-in/check-out process to ensure smooth transitions for guests, including key handover and room assignments.- Handle cash, credit card transactions, and other forms of payment, ensuring proper documentation and reconciliation.- Coordinate with housekeeping, maintenance, and security teams to ensure smooth property operations and guest satisfaction.- Ensure that guest rooms are cleaned, stocked, and ready for new arrivals in a timely manner.- Keep track of inventory, such as room amenities, linens, toiletries, and other supplies, ensuring stock levels are sufficient.- Collect feedback from guests regarding their stay, and follow up on any concerns or suggestions.- Ensure the safety and security of all guests and staff members by monitoring security systems and conducting regular safety checks.- Assist in organizing and coordinating events or functions held at the guest house, such as conferences, family gatherings, or celebrations.- Maintain guest records and documentation accurately, including ID verification, booking information, payment receipts, and incident reports.- Assist in promoting the guest house through social media, advertisements, or partnerships to attract new guests.

- Provide administrative support to the sales team by assisting with day-to-day activities such as scheduling meetings, preparing presentations, and handling client inquiries.- Maintain and update client databases, ensuring accuracy and organization.- Coordinate with internal departments (such as production, logistics, and finance) to ensure timely and accurate processing of customer orders.- Act as the primary point of contact for customers, responding to queries, providing product information, and addressing concerns.- Assist in generating and maintaining sales reports, tracking progress against targets, and compiling performance metrics.- Assist in the qualification and tracking of sales leads, ensuring timely follow-up and conversion into sales opportunities.- Coordinate with inventory teams to ensure stock levels align with sales demands and order fulfillment.- Collaborate with the marketing team to organize promotional activities, events, and campaigns that support sales objectives.- Assist in building and maintaining positive relationships with customers, handling inquiries, and ensuring smooth after-sales support.- Provide logistical and operational support to the sales team, ensuring they have the necessary tools, resources, and information to perform their roles effectively.- Enter sales data, client information, and communications into the CRM system for accurate tracking and analysis.- Liaise with external vendors, suppliers, and distributors to ensure smooth product availability and distribution.- Assist the sales team in preparing quotes, proposals, and contracts for potential clients.- Ensure timely follow-up with clients regarding proposals, pricing, and contract details.- Maintain a well-organized filing system for sales-related documents, contracts, and correspondence for easy retrieval.- Support the onboarding process for new sales team members by providing them with the necessary resources and training materials.

- Develop and maintain strong, long-lasting relationships with key customers, retailers, and distributors to enhance customer loyalty and satisfaction.- Create and implement customer retention strategies such as loyalty programs, personalized offers, and post-purchase follow-ups to increase repeat business.- Address customer inquiries, complaints, and concerns in a timely and professional manner, working to resolve issues and maintain positive relationships.- Work closely with the sales team to identify new business opportunities, provide customer insights, and support the achievement of sales targets and growth.- Regularly collect feedback from customers about products, services, and overall experience to identify areas for improvement and ensure customer satisfaction.- Gather and analyze customer and market data to provide insights into customer preferences, purchasing behavior, and trends, and inform marketing strategies.- Manage a portfolio of key accounts, ensuring that their needs are met, expectations are exceeded, and the relationship is nurtured for long-term success.- Coordinate with marketing and sales teams to design and implement promotional campaigns and special offers aimed at enhancing customer engagement and driving sales.- Provide customers with up-to-date product information, pricing, and promotional details to enhance their purchasing decisions and experience.- Monitor customer interactions and performance metrics, generating regular reports on customer satisfaction, retention rates, and feedback to share with management.- Collaborate with various departments (sales, marketing, logistics, and finance) to ensure smooth service delivery, order fulfillment, and customer satisfaction.- Educate customers on the benefits and features of FMCG products to enhance their understanding, increase sales, and improve brand loyalty.

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.