* Answering phones and explaining the product and services offered by the company.* Contacting existing customers as well as prospective customers using scripts.* Obtaining customer information and other relevant data.* Asking questions to the customer and understanding their specifications.* Resolving queries and issues related to the products and services.* Making recordings of all the sales phone calls and sales deals.* Taking and processing product orders in a professional manner.* Maintaining the database of the customers on a regular basis.* Suggesting solutions based on customers needs and requirements.