* Answering phones and explaining the product and services offered by the company.
* Contacting existing customers as well as prospective customers using scripts.
* Obtaining customer information and other relevant data.
* Asking questions to the customer and understanding their specifications.
* Resolving queries and issues related to the products and services.
* Making recordings of all the sales phone calls and sales deals.
* Taking and processing product orders in a professional manner.
* Maintaining the database of the customers on a regular basis.
* Suggesting solutions based on customer’s needs and requirements.