Customer Support Specialist Job Vacancies in Ghansoli

*** URGENT REQUIREMENT ***Job Vacancy in US Based Travel Industry Direct Company Payroll.Location:Mind Space, Link Road, Malad West, Mumbai.Experience Required:Minimum 1 Year Experience in the International Voice Process. Qualification Min HSC Passed. Excellent Communication Skill.Job Profile:US Voice Process Customer Support.Rotational U.S. Shift. Rotational Week Off. Shift Timing Roster Changes after every 3 Months.Salary Approx: 30,000/-pmUnlimited Incentives Over 20,000/-pmTotal Monthly Salary Goes Over 50,000/-pm Approx. Joining: November 2025.Please share with people looking for a Job.If you are seriously looking for Career Growth & Earn a Good Income.Please What's App Your CV To Me @ +919833034262 - Akbarali

Good communication skills neededFresher and experienced both can applyLocation andheri east mumbaiMnc bpoSal 19200 in handRegional language candidates can also applyF2f interviewShare cv 9205936567

The Customer Support Specialist is the engine of any industry. Utilizing a high energy approach, maintain and further develop quality relationships with existing or new customers and carriers. The CSS will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. Schedule or reschedule pickup and delivery appointments. Providing excellent customer service is essential in this position. Customer Service and industry experience preferred but not required.Responsibilities: Will be able to handle all the customers queries. Trace and trace for on time pickups and deliveries and update. Set pick-up and delivery appointments with Shipping lines, NVOCC Agents, Co-Loaders and Air lines Proactively provide tracking updates to customers and sales team. Conduct customer interactions via email and phone contact. Identify and communicate ways the company can continuously improve in its operations. Prioritize tracking and appointment setting based on time constraints and customer priority.Experience: Sales, Marketing, or Customer Service experience preferred but not required. Experience in the logistics industry a plus. Working knowledge of the company operations preferred. Ability to work well under stress and communicate professionally. Excellent written and verbal communication skills. Experience working in a deadline driven environment. Ability to work in stressful situations. Ability to multitask required. Attention to detail.

We are well-established support company, which provides back-office solutions for financial sector. Due to business expansion, we are looking for a motivated and energetic person to fill up the position of a Customer Support Specialist to to join our Indian Team.Job Description Serve customers by phone, e-mail, on-line chat, social network by providing product and service information To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback). To address customers in friendly and respectful manner according to the general principles of ethics. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Contribute to team effort by accomplishing related results as needed Customer orientation and ability to adapt/respond to different types of characters Show excellent self-organization and discipline, attention to detailsRequirements Required language(s): Hindi, English (Bengali would be considered as an advantage) Able to work on rotation basis. Strong communication skills. High adaptability to Clients' needs. Excellent self-organization and discipline, attention to details. Passion to learn more about world of Finance.Additional Benefits Competitive remuneration package Supportive environment facilitating growth and achievement Great corporate events 5 days workEmployment TypeFull-timeEdit job description

Key Responsibilities Handle inbound/outbound customer calls professionally. Assist customers with queries related to services, bookings, complaints, and resolutions. Provide accurate information and ensure first-call resolution. Maintain call logs and customer interaction records. Follow communication scripts, quality standards, and company SOPs. Escalate unresolved issues to the concerned team when required. Ensure high levels of customer satisfaction and service quality.Required Skills Good verbal communication skills in English & Hindi (regional language is a plus). Active listening and problem-solving abilities. Basic computer knowledge and call-handling skills. Ability to work in rotational shifts. Calm and patient approach while handling customers.Eligibility Freshers are welcome. Prior voice process / call center experience is an advantage.What We Offer Fixed salary + performance incentives. Growth and learning opportunities. Supportive work environment. Training provided for freshers. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112

Responsibilities:1. Provide exceptional customer support through various channels such as phone, email, and online chat2. Address customer inquiries, complaints, and issues in a timely and professional manner3. Assist customers with product information, order status, shipping details, and other related queries4. Ensure customer satisfaction by resolving all issues effectively and meeting customer needs5. Maintain accurate and detailed records of customer interactions and transactionsSkills: Excellent communication skills, both verbal and written