Customer Support Specialist Female 12th Pass Jobs in Pune

We are looking for a Customer Support Specialist to join our team in Pune. This is a part-time work-from-home position ideal for fresh graduates or those with minimal experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle questions through calls, emails, or chat, ensuring customers receive prompt and accurate information.- **Troubleshooting Issues:** You will assist customers in resolving their problems, guiding them step-by-step to find solutions effectively.- **Maintaining Customer Records:** You will keep detailed notes of customer interactions in our system to ensure that we can follow up and track issues.- **Providing Feedback:** You will share insights from customer interactions to help improve our products and services.- **Collaborating with Team Members:** You will work closely with your colleagues to share knowledge and ensure consistent customer support.**Required Skills and Expectations:**- Candidates should have at least completed their 12th grade, with a good understanding of customer service principles.- Strong communication skills are essential, as you will be interacting with various customers.- Patience and empathy are important, as you will need to understand customer needs and react positively to complaints.- Basic computer skills are necessary, including familiarity with email and chat platforms.- A positive attitude and willingness to learn are expected, as you will grow in your role while providing valuable support to customers.

5 Days working 2 Days off International voice process Rotational night shift Min 1 year experience in international voice process Both way Cab facility (within 25 km radius) Allowance and Incentives

Good customer service attitude

Customer Support Executive (International Voice Process)Mandatory: People in Pune only need to Apply (Work from Office), should be comfortable with the night shift.Salary 20,100/- + Cab Facility + Shift Allowance (Night shift allowance - 3,600/-)Incentive - 3k monthly which will be paid quarterly as 9k (performance-based).Excellent communication skillsLooking for an Immediate Joiners5 Days of WorkingKnowledge and Skills Required:Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customer's issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independentlyComputer Knowledge/Skills: Ability to use a desktop computer system Excellent typing skills