Customer Support Specialist 12th Pass Experience Jobs in Bangalore

We are looking for a dedicated Customer Support Specialist to join our team in TC Palya Road, Bangalore. The ideal candidate will have experience in providing excellent customer service and will be responsible for ensuring customer satisfaction.Key Responsibilities:1. Customer Interaction: Communicate with customers via phone, email, or chat to understand their needs and address any inquiries or issues they might have.2. Problem Resolution: Identify problems faced by customers and provide effective solutions in a timely manner. This may involve coordinating with other departments.3. Order Management: Assist customers in placing orders, tracking shipments, and answering questions related to products or services.4. Feedback Handling: Gather customer feedback and report it to the management to help improve products and services.5. Documentation: Maintain accurate records of customer interactions and transactions to ensure complete follow-up and issue resolution.Required Skills and Expectations:The ideal candidate should have strong communication skills and the ability to work well with others in a team environment. Attention to detail and a customer-oriented mindset are essential. Candidates should be proficient in basic computer skills and have the ability to learn new software quickly. We require a female candidate with 1 to 7 years of experience in customer support or service. A minimum educational qualification of 12th grade is necessary. Candidates must be willing to work from the office in a full-time capacity.

Job Title: Customer Support Specialist Location: Remote (India) Salary: 30,000 INR per month Working Hours: 9 AM - 6 PM EST (US Eastern Standard Time) About Plento Inc. Plento Inc. is a restaurant management solution offering online ordering, reservations, and website management. We help restaurants streamline their operations and grow their online presence. Plento provides flexible pricing while giving restaurants full control over their customers ordering experience. Our managed delivery feature allows restaurants to hire and manage their own drivers with a fully integrated dispatch system, making food delivery more personalized and reliable. Job Responsibilities: Answer all incoming phone calls professionally and efficiently. Manage and program restaurant menus within our platform. Respond promptly to all support emails sent to support@plento.io. Assist customers with troubleshooting issues. Provide guidance on platform features. Resolve customer inquiries with a focus on excellent service. Collaborate with internal teams to escalate and resolve technical issues. Maintain accurate records of customer interactions and updates. Requirements: Fluent in English (spoken and written). Previous customer support or customer experience is required. Ability to work independently and efficiently in a remote environment. Strong communication and problem-solving skills. Bonus: Tamil/Hindi proficiency is a bonus. Sales experience is a bonus. Benefits: Competitive salary of 30,000 INR per month. Opportunity to work with a growing tech-driven restaurant management company. Remote work flexibility. How to Apply: Send your resume and a brief cover letter to reeta@pdex.ca with the subject Customer Support Specialist - Plento.