Female - Customer Support Specialist - Full Time

We are looking for a dedicated Customer Support Specialist to join our team in TC Palya Road, Bangalore. The ideal candidate will have experience in providing excellent customer service and will be responsible for ensuring customer satisfaction.

Key Responsibilities:

1. Customer Interaction: Communicate with customers via phone, email, or chat to understand their needs and address any inquiries or issues they might have.

2. Problem Resolution: Identify problems faced by customers and provide effective solutions in a timely manner. This may involve coordinating with other departments.

3. Order Management: Assist customers in placing orders, tracking shipments, and answering questions related to products or services.

4. Feedback Handling: Gather customer feedback and report it to the management to help improve products and services.

5. Documentation: Maintain accurate records of customer interactions and transactions to ensure complete follow-up and issue resolution.

Required Skills and Expectations:

The ideal candidate should have strong communication skills and the ability to work well with others in a team environment. Attention to detail and a customer-oriented mindset are essential. Candidates should be proficient in basic computer skills and have the ability to learn new software quickly. We require a female candidate with 1 to 7 years of experience in customer support or service. A minimum educational qualification of 12th grade is necessary. Candidates must be willing to work from the office in a full-time capacity.

• Experience

  1 - 7 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Incentives

• Face Interview Location

  11/5, TC Palya Main Rd, Sannatammanahalli, Krishnarajapuram, Bengaluru, Karnataka 560036