Customer Service Manager Job Vacancies in Thrissur

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.Key Responsibilities:- Customer Interaction: Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- Issue Resolution: Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- Relationship Building: Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- Feedback Collection: Gather feedback from customers about their experiences and suggestions, to help improve our services.- Reporting: Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- Collaboration with Teams: Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

Job descriptionImmediately joining candidates are preferlooking for the areas from near by Mukkom/ Calicut area local personMinimum 3 years working experience NBFC fieldCustomer handling and complaints handling skillSales and Marketing SkillTarget jobHaving Team Handling, Good Communication, Risk taker, Performer2 wheeler and its licence mustWell knowledge in excel, tally, presentation skillPromotion and salary hikes as per performance and target achievement in every 6 months.Daily allowance as per performance and target achievement.Contact: 91889 25547Job Type: Full-time

Job Title: Backoffice AssistantLocation: Kottayam, Kerala, IndiaWe are seeking a highly organized and detail-oriented individual to join our team as a Backoffice Assistant in Kottayam, Kerala. The ideal candidate will be responsible for providing administrative support, managing data entry tasks, and ensuring the smooth operation of day-to-day back-office activities. Strong communication skills, proficiency in computer applications, and a proactive attitude are essential. If you thrive in a dynamic work environment and possess excellent organizational skills, we invite you to apply for this exciting opportunity to contribute to our growing team.