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Customer Retention Job Vacancies in Goa

  • 1 - 7 yrs
  • 2.5 Lac/Yr
  • Goa
Outbound Calling Strategic Communication Customer Retention Inbound Calls Sales
We are seeking a dedicated Customer Relation Executive to join our team in Goa. The ideal candidate will have 1 to 7 years of experience and a graduate degree. This role is essential for building strong relationships with customers and ensuring their satisfaction.Key Responsibilities:- **Customer Support**: Provide timely assistance to customers, addressing inquiries and resolving issues effectively.- **Relationship Management**: Foster positive relationships with clients to enhance loyalty and encourage repeat business.- **Feedback Collection**: Gather customer feedback to identify areas for improvement and ensure their needs are met.- **Team Collaboration**: Work closely with sales and marketing departments to align customer service strategies with company goals.- **Reporting**: Prepare and maintain accurate records of customer interactions and transactions for analysis and improvement.Required Skills and Expectations:The ideal candidate should possess excellent communication skills to interact confidently with customers. A strong problem-solving ability is essential to address customer concerns effectively. The candidate must be detail-oriented, ensuring accurate documentation of customer interactions. A proactive approach is required to anticipate customer needs and provide exceptional service. Familiarity with customer relationship management (CRM) tools can be beneficial. Additionally, the candidate should demonstrate the ability to work well both independently and as part of a team, maintaining a positive attitude in a busy work environment.
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SENIOR EXECUTIVE (1-5 Years)

PN One Financial Services Pvt Ltd

  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Panjim Goa
COMMUNICATION SKILLS Customer Handling Visual Basic Key Client Retention LEAD MANAGEMENT
1.Manage insurance sales, policy issuance, renewals, and servicing.2.Coordinate with insurers, agents, and internal teams.3.Handle client queries and claims support.4.Ensure documentation accuracy and regulatory compliance.5.Renewals tracking, and performance reports.
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  • 2 - 4 yrs
  • 2.3 Lac/Yr
  • Margao Goa
Customer Handling Skills Workshop Management Technical Knowledge Inventory & Spare Parts Control Billing & Cash Handling Customer Retention Sales Calls Marketing Calls
Job Title: Branch Service ManagerCompany: VFix Bike Care SpeedForce FranchiseLocation: Margao, GoaJob Type: Full-timeAbout VFix Bike Care:VFix Bike Care is a proud franchise of SpeedForce, Indias leading two-wheeler service chain with a network of over 300 workshops across the country. At VFix, we are committed to delivering exceptional service, top-quality repairs, and a customer-first experience in Margao, Goa.Key Responsibilities:1. Customer Service Excellence: Greet and assist customers professionally, addressing all queries and concerns with clarity and courtesy.2. Workshop Operations Management: Oversee daily workshop functions including job scheduling, task allocation, and workflow optimization.3. Spare Parts Management: Monitor stock levels, place timely orders, and ensure availability of essential spare parts.4. Cash & Billing Management: Handle cash and digital payments accurately; maintain billing records as per company policy.5. Technical Guidance: Support and supervise mechanics to ensure quality repair work and timely service delivery.6. Quality Control: Conduct regular inspections to ensure all work meets SpeedForce service standards.7. Administrative Support: Maintain service records, job cards, and assist with general administrative duties.8. Safety Compliance: Enforce workshop safety guidelines to ensure a safe and efficient work environment.Salary & Benefits: Salary Range: 15,000 18,000 per month Incentives: Attractive sales commission on service upselling and spare part salesHow to Apply:Interested candidates can send their CV via email vfixbike@gmail.com or WhatsApp to: 9511804957Join our team and grow your career with one of Goas most trusted names in two-wheeler servicing!
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